CNET considers fiber the gold standard in home internet. Fiber relies on the speed of light to transmit data, which among other things enables symmetrical speeds, meaning equally fast download and upload speeds.
Key Takeaways
- The term "Fiber-powered" is a marketing gimmick
- Fiber to the Home Internet (FTTH) is the only type of fiber connection that offers a 100% fiber optic experience
- Only true fiber providers like GFiber offer symmetrical download and upload speeds
- GFiber offers all-in plans ranging from 1Gbps to 8Gbps
- GFiber customer support has nationally award-winning service, including an average response time of 9 seconds
- GFiber has no annual contracts and the freedom to change plans or cancel at any time
That’s a part of the reason more Americans are switching to fiber every year as more activities like watching TV, gaming and working from home use larger amounts of upload data. The country’s fiber infrastructure is rapidly expanding too: 2025 was a record year for fiber deployment, and now 60 percent of homes have access to high-speed, low-latency fiber, according to the Fiber Broadband Association.
But not everything that markets itself as fiber is the real thing. Some cable and internet providers advertise "fiber-powered" or "fiber-rich" networks, which use traditional or hybrid cable and telephone networks to bring data into your home without symmetrical speeds, which is a principal benefit of fiber.
GFiber, by contrast, offers fiber-to-the-home (FTTH) internet, meaning data is transferred through light signals all the way to the jack in your wall. With symmetrical speeds of up to 8Gbps and customer support available across multiple platforms for today’s busy consumer, GFiber gives you both maximum performance and effortless convenience.
"Fiber-Powered" vs. Fiber to the Home (FTTH) internet, explained
You might already know that fiber is one of the fastest types of home internet connection. But the marketing of fiber internet can make it difficult to distinguish what’s actually being offered. The National Advertising Division, an independent watchdog, has repeatedly challenged the term "fiber-powered" as misleading.
What "fiber-powered" internet really means
"Fiber-powered" is a marketing buzzword for a hybrid fiber-coaxial (HFC) or fiber-to-the-node (FTTN) network. Those types of networks may use fiber-optic cables to transmit data in parts of the network, maybe even to your region or neighborhood, but not your home itself. For the home stretch, they rely on existing cable infrastructure (copper coaxial cables or telephone wires) to bring data from a telephone pole or box to the jack in your wall.
Some of the problems with "fiber-powered" connections include:
- Limited upload speeds: Capacity is physically limited by coaxial cables, as cable companies prioritize downloads, often resulting in far slower upload speed availability.
- Latency: Coaxial cables must convert data to radio frequency signals, which can create processing lag. Fiber typically has better latency. For instance, Ookla reports that GFiber has 41% faster latency than the U.S. average [1].
- Peak hour slowdowns: When the whole neighborhood is streaming TV and games, and working from home, cables can get strained with heavy digital traffic, causing individual download speeds to drop and lag to occur. Shared bandwidth on a fully fiber network [2] can support many homes without the strain of heavy internet use slowing down everyone’s online activities.
- Weather and power outages: Copper, the active ingredient in non-fiber transmission, is metal, which is vulnerable to electromagnetic interference like nearby lightning strikes. It also expands and contracts with temperature, and can be vulnerable to water corrosion. Fiber relies on pulses of light traveling on optical strands, so it does not have that same vulnerability.
GFiber’s FTTH architecture is built for the way we use the internet today, handling remote work, smooth video calls and content creation tasks that demand serious upload capacity. Their network delivers a dedicated fiber line directly to the fiber jack in your home. This architecture is exactly what unlocks fiber-level reliability, latency and true symmetrical upload and download speeds, keeping your connection incredibly fast.
How fiber-to-the-home (FTTH) internet is different
FTTH networks like GFiber use light signals to bring the true speed of fiber all the way into your home. Those benefits include:
- Reliability and consistency: Fiber sends data over pulses of light through glass strands, making it less vulnerable to degradation over longer distances
- Symmetrical speeds: With an FTTH connection, your provisioned download and upload speeds are the same [3]. Upload speeds are usually limited by legacy tech providers and dictate how smooth your video calls are, how fast you can back up files and how quickly you can upload videos or send large files.
- No evening rush hour: FTTH networks share bandwidth through their connection to multiple users in separate homes across the physical network, but the speed capacity of light passing through glass is exponentially higher compared to electricity over copper, eliminating this bottleneck.
- Newer Infrastructure: Networks with older elements are aging and prone to physical wear and tear. Fully fiber networks tend to be newer and built with modern materials.
- Faster top speeds: Compared to other common technologies, Fiber has the capacity for faster top speeds and better latency. GFiber’s most popular options offer up to 8 Gig download and upload speeds. Ookla tracks GFiber customers’ experience speeds (including Wi-Fi) as 51% faster download, 548% faster upload and 41% better latency than the U.S. average. In addition, their new 20 Gig option reaches a top speed unseen on the current market and more than double GFiber’s previous top speed of the Edge 8 Gig plan.
GFiber internet plans for every type of user
Alongside opaque terms like "fiber-powered," some ISPs offer plans that make it difficult to figure out what you’re actually getting. GFiber’s plans are simple, clear, and bundled with features that match the needs of different internet lifestyles.
In addition to these plans, GFiber also offers internet plans for multiple-unit properties including Managed Wi-Fi with Multi-Gig fiber to the unit, instant on connection and Wi-Fi 7 equipment included. GFiber also offers a range of symmetrical commercial internet products for businesses interested in a multi-gig experience unlike anything on the market.
Once you experience a true fiber connection, the difference is clear. All GFiber products provide stable pricing, with no annual rate hikes, hidden fees or annual contracts, and no monthly equipment fees. They offer unlimited data at symmetrical, multi-gig speeds and award-winning customer support with an average caller wait time of just nine seconds [4], as well as the freedom to change your service when you want.
FAQ
Is GFiber the same as Google Fiber?
Yes, GFiber has been the nickname and is now the official name for the service formerly known as Google Fiber.
Is GFiber available in my area?
GFiber is currently available in 19 U.S. states. You can check GFiber availability here.
What’s the difference between "fiber-powered" and fiber to the home (FTTH)?
Fiber-powered often means that fiber optic cables carry data only part of the way, but use coaxial cables or telephone lines to connect to your home. Fiber to the home, on the other hand, means a 100% fiber connection, all the way to the customer’s premises.
Does GFiber have data caps?
No, all GFiber plans include truly unlimited data with no overage fees and no speed throttling.
What is a symmetrical internet speed?
Symmetrical speed means your upload speed is just as fast as your download speed, which makes things like video conferencing, uploading large files and gaming much faster.
What kind of plans does GFiber offer?
GFiber's most popular products offer speeds of between 1Gbps and 8Gbps. Check offers at your location for available options.
Do I need to sign a long-term contract for GFiber?
No, GFiber contracts are month to month, giving you freedom and flexibility.
What equipment is included with GFiber?
GFiber provides all the equipment its customers need, including an advanced router, Wi-Fi (Wi-Fi 6E or Wi-Fi 7 depending on the plan), and mesh extenders if needed at no additional monthly cost.
Does GFiber have good customer service?
GFiber has excellent customer service and built its reputation around making things easy for its customers. GFiber has award-winning digital tools including its GFiber App and portal, as well as nationally acclaimed live support. The GFiber support team has an average wait time of 9 seconds, and is available around the clock whenever you need help with your internet. That commitment to customer service is why J.D. Power ranked GFiber #1 in customer satisfaction for residential wired internet service for three consecutive years in 2023, 2024, and 2025 [8].
Disclaimers
[1] Ookla metrics based on Ookla ® Speedtest Intelligence ® data, Q3-Q4 2H 2025. All Rights reserved. Individual results may vary.
[2] Full-fiber statements apply to GFiber-serviceable addresses. Some apartments may be served by its affiliate Webpass which utilizes wireless radio technology.
[3] Upload/download speed claims are based on maximum wired speeds. Actual internet speeds, Wi-Fi speeds, and Wi-Fi coverage are not guaranteed and can vary based on factors such as home or business size and layout, construction materials, hardware and software limitations, latency, packet loss, etc.
[4] Average hold time based on data from Jan 2025 - Oct 2025.
[5] Price is plus local access fee where applicable, 100% of which goes back to your municipality.
[6] Customers canceling service will have to pay a replacement fee (including any applicable taxes) if they fail to return equipment within 60 days after cancellation.
[7] Uptime Guarantee Conditions Apply. See Uptime Guarantee for Details
[8] GFiber (formerly Google Fiber) received the highest score in the South region of the J.D. Power 2023-2025 U.S. Residential Internet Service Provider Satisfaction Studies, which measures customers’ satisfaction of service with their current internet provider. Visit jdpower.com/awards for more details.
