"Samsung's Galaxy Note 7 is as good as gone"
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CNET News Video
CNET News Video
Samsung's Galaxy Note 7 is as good as gone
Samsung has recalled all of its Galaxy Note 7 Phones in a global effort to get faulty handsets of the streets.
Furthermore, the company has stopped selling, replacing and even making the phone.
The problem first came to light when some devices began overheating and in some cases caught fire or exploded.
Samsung first urged buyers to exchange the Note7 for a replacement model that the company had deemed safe.
Now that reports of problems with these replacement phones have surfaced, Samsung is cutting its losses and pulling the phone entirely.
These losses will be huge, by the way, up to $3 billion, Samsung estimates, though we'll have to wait to see the actual effects to Samsung's bottom line.
The company says it's still investigating exactly what went wrong.
If you have a Note 7 phone now, power it down, even if you don't see signs of overheating.
Reach out to your original retailer to find out exactly how to return your device or exchange it for a different Samsung phone, like the Galaxy S7 or S7 Edge In some regions Samsung will even pay you to turn in your Note 7.
Phones contain noxious chemicals.
If yours explodes, don't touch it with your bare hands, and don't throw it away either.
Make sure you take it back to your original retailer and let them handle it.
We haven't experienced these problems with any of our own review units, but we do take the matter very seriously and have removed the star rating from c|net's review.
We no longer recommend that you use this phone in any capacity.
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