"Research In Motion hits a snag"
will start after this message from our sponsors.
CNET News Video
CNET News Video
Research In Motion hits a snag
-Since 1999, Research In Motion or RIM has released several dozen versions of the well-known Blackberry.
Due to its keyboard and data encryption, it found early success with business and government users.
-They were very popular from the get-go.
They can add extra security encryption to the messages, so if you have, you know, sensitive data, they had that extra level security.
-But over the years, mobile experts like CNET's Bonnie Cha says RIM has fallen behind in its innovations.
-Some of their hardware is not up to speed like the new devices that are coming out in terms of processing speed, touch screens and things like that.
-And when it comes to software, Cha says RIM's offerings just can't compete with Apple and Google's operating systems on their mobile devices.
-Camera, the web browser, all those things are just kind of, you know, second tier.
People want really high-end devices that work well, that are easy to use and Blackberry doesn't really have that right now.
-This Blackberry outage could not have come at a worst time
for Research In Motion.
Later this week, Apple will release the iPhone 4S which is sure to be a great temptation to frustrated Blackberry users.
In addition, experts say the future of the company is up for grabs.
-Everyone is kind of questioning what's happening with the co-CEOs, is it time to break that up and bring in some new people or should they be bought out?
That's the question, what is happening.
-Moving forward, experts say the company will need to solidify its identify for future success.
In San Francisco, I'm Kara Tsuboi, CNET.com for CBS News.
Sonos and Roku considering becoming better friends
Go inside Facebook's election war room
Netflix proves it's still growing like crazy
Paul Allen passes away at 65
Google says it won't work with Defense Department on developing...
Google says China is important to explore -- even if it means...
Twitter CEO believes platform contributes to filter bubbles