MoviePass is suspending its service on July 4 to enhance the app
Subscribers have been told the outage could last days, but they won't be charged during this period.
Corinne ReichertSenior Editor
Corinne Reichert (she/her) grew up in Sydney, Australia and moved to California in 2019. She holds degrees in law and communications, and currently writes news, analysis and features for CNET across the topics of electric vehicles, broadband networks, mobile devices, big tech, artificial intelligence, home technology and entertainment. In her spare time, she watches soccer games and F1 races, and goes to Disneyland as often as possible.
I've been covering technology and mobile for 12 years, first as a telecommunications reporter and assistant editor at ZDNet in Australia, then as CNET's West Coast head of breaking news, and now in the Thought Leadership team.
MoviePass will be suspending its service at 2 a.m. PT on July 4 while it works on improving the app. The company has spent months working on updating its subscriptions to "provide the level of service you deserve," it said.
"We have listened and we understand the frustrations of our subscribers," Mitch Lowe, MoviePass CEO, told subscribers in an email Wednesday. "We plan to make this improvement by utilizing an enhanced technology platform, which is in the final stages of completion."
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Monthly subscribers will be automatically credited for the number of affected days, and annual subscribers will have those days added to their one-year terms. The company will cease signing up new customers during the service interruption.