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E3 2011: Sony apologizes for PSN outageJack Tretton, President and CEO of Sony Computer Entertainment America, publicly offers his apologies to customers, content partners, and retailers for disruptions caused by the PlayStation Network outage.
This isn't the first time that I've come to the stage in an E3 Press Conference with an elephant in the room and of course, I'm referring to the PlayStation Network outage and this is the first opportunity for me to personally address everybody and discuss a little bit. So, my friends, who are reporters, tell me that there's absolutely nothing in the world that makes their editors day like controversy and bad news. So, to all who are esteemed members of the press I'd say, "Your welcome." To our third party publishing partners, you guys have been with us for over 15 years making tremendous games and I know the network outage was costly to you and what has been incredibly inspiring is your support and your offers to help the things back up to speed and we wouldn't be where we are today if it wasn't for you, so I thank you very much. To our retail partners, you gave us shelf space when there was no PlayStation brand and you've given us more than our fair of share since 1995 when we once launch the original PlayStation. And after just having the best year since PlayStation 3 launched, we're seeing sales of PlayStation 3 exceeding last year's lofty numbers throughout the PlayStation launch. In fact, last week's numbers alone wrapped 27 percent over the prior year which brings me to the audience that I'm most interested in addressing and those are our consumers. You are the life blood of the company. Without you, there is no PlayStation and I want to apologize both personally and on behalf of the company for any anxiety that we've caused you. I know we took you away from doing what you enjoy most, connecting in gaming with friends all over the world and enjoying the many entertainment options on PlayStation Network and it is you that both causes us to be humble and amazed at the amount of dedication and support you continue to give to the PlayStation brand. Network activity is currently at over 90 percent of the original levels before the Network outage and that is something we absolutely do not take lightly. We are committed more than ever to making sure that the PlayStation Network experience is both entertaining and secure for everybody.