Apple will replace faulty MacBook keyboards
4:27

Apple will replace faulty MacBook keyboards

Laptops
[MUSIC] Apple has taken a big step forward in fixing its very drawn out keyboard issue with its MacBooks. Today, the company announced it will replace all of the faulty butterfly keyboards on its newer MacBooks for free. Now Apple was already doing this kind of but this is a big deal because this now includes first gen, second and third generation butterfly keyboards. Plus, Apple has promised to get your repair done faster. They've also come close to acknowledging that maybe their old way of making keyboards wasn't exactly working out because they've announced that they are changing the material in the actual keyboards of the Mac books going forward. This now includes the new MacBook Pros. Apple just announced today and some qualifying repair keyboards. Okay, so is this gonna fix all of Apple's keyboard problems, or is it too little, too late? If you haven't heard about this issue, let me explain. In 2015, Apple switched from the traditional scissor mechanism on its MacBooks to its butterfly switch keyboard that debuted first on the 12-inch Retina MacBook. This allowed the keys to lie flatter on the keyboard And it made the computer slimmer, and it was actually supposed to make the keys more responsive. However, it didn't quite work out that way. Almost immediately after Apple released this new keyboard, users started complaining of unresponsive keys. Letters and characters that would repeat unexpectedly when typing or would just flat out or refuse to work. But I think the best way to explain this is to show you on my laptop over here I have a 2017 Macbook pro with the button like keyboard and you'll notice, it looks really sly. With the keys just so close to the actual computer, but it's just not as responsive. And you get anything on the keys and it just stops working, so you have to keep it really clean. And then on my right, I have my old beat up MacBook Air that I still love, and it just has that traditional switch keyboard that's just so satisfying, and honestly one of the reasons why I still use it. Now for the longest time, for almost three years, Apple refused to acknowledge there was a problem at all. In fact, it was kind of blaming the users in a sense because the company proceeded to publish this very drawn out explanation of how you should clean up your Macbook Pro or Macbook keyboard with a compressed can of air, actually detailed like step by step how to use this compressed can of air To clean out your keyboard and to make it start working again. It was kind of reminiscent of the whole [UNKNOWN] when Apple was pretty much saying users users were holding the phone wrong. So Apple doesn't have the best track record of acknowledging when they have a problem which is why it makes it such a big deal this time around. Now this went on for about three years Even after multiple reports, lawsuits, and some pretty high-profile complaints. My favorite of which was Joanna Stern's commentary on the Wall Street Journal, where she typed the entire thing without using the E and the R key, which happened not to work on her Macbook, just to prove a point. Apple was still hesitant to fully acknowledged that there was an issue in the first place. Now their first attempt at redemption was about a year ago when Apple finally acknowledged that a small percentage of keyboards in certain MacBook MacBook Air and MacBook Pro models. Were having these issues and they agreed to replace the [UNKNOWN] But they were subjected to inspection at the store. And they seem to have quite a few disclaimers and they didn't actually cover all of the butterfly keyboard just the first and second generation. Plus they will take forever to repair it. But this time around, at least to me it thus seem like the real deal I hope [LAUGH] If you have a Mac book from 2015 or beyond, even if it's last year's model, you can take it in for repair for free. And if you've already had your Mac book keyboard replaced, you can contact Apple for a full refund. Now this is great news for consumers, obviously, but it still doesn't answer the question of why Apple took so long To finally make things right. If you're still having issues with your butterfly keyboard we have way more information about how to get it replaced and about Apple's response on cnet.com so definitely go check that out after you've watched this video.

Up Next

What iOS 16 May Tell Us About the iPhone 14
yt-appleslice-iphone-14cnet

Up Next

What iOS 16 May Tell Us About the iPhone 14

How Sunscreen Works to Prevent Skin Damage
sunscreen-screenshot-2

How Sunscreen Works to Prevent Skin Damage

How Concorde Pioneered Supersonic Commercial Flight
yt-explainer-super-sonic-v6

How Concorde Pioneered Supersonic Commercial Flight

Apple Previews iOS 16 and a Bunch of New iPhone Features
220606-yt-ios-16-everything-we-know-site

Apple Previews iOS 16 and a Bunch of New iPhone Features

Watch Everything Announced at Apple's WWDC 2022 Event
craig

Watch Everything Announced at Apple's WWDC 2022 Event

Apple's Metal 3 Improves Gaming and Game Development
metalpic

Apple's Metal 3 Improves Gaming and Game Development

Apple Shows Latest iPad OS
apple-ipad-os-00-00-11-22-still096

Apple Shows Latest iPad OS

Apple Introduces New MacOS Ventura
apple-macos-ventura-full-reveal-mp4-00-00-04-20-still001

Apple Introduces New MacOS Ventura

Sleep Stages Is Coming With Watch OS9
watchpic

Sleep Stages Is Coming With Watch OS9

Tech Shows

The Apple Core
apple-core-w

The Apple Core

Alphabet City
alphabet-city-w

Alphabet City

CNET Top 5
cnet-top-5-w

CNET Top 5

The Daily Charge
dc-site-1color-logo.png

The Daily Charge

What the Future
what-the-future-w

What the Future

Tech Today
tech-today-w

Tech Today

Latest News All latest news

How to Play Games from PlayStation Plus on PC
psstill

How to Play Games from PlayStation Plus on PC

How Stationary Batteries Could Help Your Electric Car Move
chargebox-ads-etron-4165x2777

How Stationary Batteries Could Help Your Electric Car Move

Microsoft Surface Laptop Go 2 Video Review
surface-go-22

Microsoft Surface Laptop Go 2 Video Review

What iOS 16 May Tell Us About the iPhone 14
yt-appleslice-iphone-14cnet

What iOS 16 May Tell Us About the iPhone 14

MacBook Pro M2: Apple's New Chip Put to the Test
p1099021-mov-03-56-58-06-still001

MacBook Pro M2: Apple's New Chip Put to the Test

Bring a Little Glamp to Your Camping Trip With These Portable Power Stations
1202484230753671-btat6xklmc41i6ujbdbz-height640.png

Bring a Little Glamp to Your Camping Trip With These Portable Power Stations

Most Popular All most popular

SpyraTwo hands-on: The ultimate water gun
spyratwo-2

SpyraTwo hands-on: The ultimate water gun

How Stationary Batteries Could Help Your Electric Car Move
chargebox-ads-etron-4165x2777

How Stationary Batteries Could Help Your Electric Car Move

Microsoft Surface Laptop Go 2 Video Review
surface-go-22

Microsoft Surface Laptop Go 2 Video Review

What's New to Stream for June 2022
netpicks-june-2022thumb

What's New to Stream for June 2022

MacBook Pro M2: Apple's New Chip Put to the Test
p1099021-mov-03-56-58-06-still001

MacBook Pro M2: Apple's New Chip Put to the Test

What iOS 16 May Tell Us About the iPhone 14
yt-appleslice-iphone-14cnet

What iOS 16 May Tell Us About the iPhone 14

Latest Products All latest products

E Ink Tablets: Everything You Need to Know
eink-website

E Ink Tablets: Everything You Need to Know

Moto G 5G Review: A $400 Phone That May Have Everything You Need
clip0001-00-00-25-15-still001

Moto G 5G Review: A $400 Phone That May Have Everything You Need

Hands-On: We Got to Try the Sony Xperia 1 IV and Its Zoom Lens
xperiafinalpicsite

Hands-On: We Got to Try the Sony Xperia 1 IV and Its Zoom Lens

Lenovo Legion 7 Gaming Laptops Combine Great Power With Simple, Slim Designs
lenovolegion-00-00-45-13-still003

Lenovo Legion 7 Gaming Laptops Combine Great Power With Simple, Slim Designs

Exploring Meta Store: Facebook Parent Meta's First Physical Retail Space
metastore

Exploring Meta Store: Facebook Parent Meta's First Physical Retail Space

Lenovo's Torrent of Slim-Series Laptops Has Almost Too Many Options
lenovoslim-00-00-03-10-still001.png

Lenovo's Torrent of Slim-Series Laptops Has Almost Too Many Options

Latest How To All how to videos

How to Play Games from PlayStation Plus on PC
psstill

How to Play Games from PlayStation Plus on PC

How to Delete or Disable Your Instagram Account
phoneonorange

How to Delete or Disable Your Instagram Account

Fix Your iPhone Screen With Apple's Self-Service Repair Kit
dsc00641

Fix Your iPhone Screen With Apple's Self-Service Repair Kit

How to Buy a Budget Laptop in 2022
budgetlaptops-00-08-35-15-still001

How to Buy a Budget Laptop in 2022

Google Pay: How to Set Up and Use
googlepay-inhand

Google Pay: How to Set Up and Use

Clean Your AirPods and EarPods Without Damaging Them
yt-howto-clean-airpods-v3

Clean Your AirPods and EarPods Without Damaging Them