Hulu outage prevented videos from playing

You could browse the catalog of movies and shows, but you couldn't watch 'em.

Corinne Reichert Senior Editor
Corinne Reichert (she/her) grew up in Sydney, Australia and moved to California in 2019. She holds degrees in law and communications, and currently writes news, analysis and features for CNET across the topics of electric vehicles, broadband networks, mobile devices, big tech, artificial intelligence, home technology and entertainment. In her spare time, she watches soccer games and F1 races, and goes to Disneyland as often as possible.
Expertise News | Mobile | Broadband | 5G | Home tech | Streaming services | Entertainment | AI | Policy | Business | Politics Credentials
  • I've been covering technology and mobile for 12 years, first as a telecommunications reporter and assistant editor at ZDNet in Australia, then as CNET's West Coast head of breaking news, and now in the Thought Leadership team.
Corinne Reichert
Hulu outage

Hulu went down Thursday.

Screenshot by Corinne Reichert/CNET

Hulu suffereding an outage late Thursday afternoon, with video playback going down. While the streaming platform's app and website were loading and allowing you to browse and select a movie or TV show to watch, the video wouldn't then play.

"We're having trouble playing this," an error message said. "Rest assured, we're working on it."

Down Detector reported more than 25,000 complaints as of 3 p.m. PT., with 92% of those associated with video streaming functionality. 

Hulu said it repaired the outage as of 3:36 p.m., recommending people "try a quick power cycle" if they're still unable to stream.

"Run into trouble streaming earlier? You should be back in business now!" Hulu Support tweeted. "Thanks for sticking with us while we got things on track."

Originally published Dec. 19, 3:04 p.m. PT.
Update, 3:54 p.m.: Hulu has repaired the issue.

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