Jessica Dolcourt is a passionate content strategist and veteran leader of CNET coverage. As Senior Director of Commerce & Content Operations, she leads a number of teams, including Commerce, How-To and Performance Optimization. Her CNET career began in 2006, testing desktop and mobile software for Download.com and CNET, including the first iPhone and Android apps and operating systems. She continued to review, report on and write a wide range of commentary and analysis on all things phones, with an emphasis on iPhone and Samsung. Jessica was one of the first people in the world to test, review and report on foldable phones and 5G wireless speeds.
Jessica began leading CNET's How-To section for tips and FAQs in 2019, guiding coverage of topics ranging from personal finance to phones and home. She holds an MA with Distinction from the University of Warwick (UK).
ExpertiseContent strategy, team leadership, audience engagement, iPhone, Samsung, Android, iOS, tips and FAQs.
To recap: The Galaxy Note 7 was released to widespread acclaim on August 19. But soon after its release, reports of fires while charging the phone began cropping up online. Samsung quickly determined that a flaw in some phones resulted in the battery's anode and cathode touching, with explosive results.
Watch this: Samsung recalls Galaxy Note 7 phones
The company initiated an immediate recall, while maintaining that only a fraction of the estimated 2.5 million handsets sold so far are afflicted. But the US federal government has stepped up enforcement, effectively banning use and charging of the phone on airlines and urging owners to power them down and exchange them immediately. But what we still don't know is how many Note 7 owners will stick with Samsung and how many will rush to Apple.
So we asked you guys on Twitter. Three times. First, it was with an informal tweet that encouraged Note 7 owners to respond individually with their plans. Then, we ran a poll from CNET's official Twitter account, twice. Although we can't be certain how many people responded to both polls, the number of respondents and the breakdown of their answers is remarkably similar. (Poll 1. Poll 2.)
Here's one key takeaway: Not as many Note 7 owners are planning to flee Samsung as you might think.
Out of a total of 3,329 survey respondents, 9.5 percent said they'd keep their current Note 7 without exchanging it. (For the record, we -- and Samsung, and the feds -- recommend exchanging your unit rather than keeping it. Here's how.) 30.5 percent said they'll swap their Note 7 for a new one as part of the exchange program Samsung developed with retailers in response to the incident.
Meanwhile, almost half (48.5 percent) said they'd switch to an iPhone model and 11.5 percent said they'd rather use a different phone.
Even if the rest of the world models the respondents in CNET's poll, and nearly 50 percent of Note 7 owners wind up standing by Samsung globally (some retailers will offer a small credit to customers who switch to a Galaxy S7 or S7 Edge), that means Samsung would still lose half its potential sales to Apple.
We'll have a better idea of the impact of Samsung's battery blowup when the company's quarterly results come in, but ripples of the incident -- in the form of decreased loyalty and profits -- could last for years.