CNET logo Why You Can Trust CNET

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Reviews ethics statement

Apple highlights how to shop and get technical help from home

From getting a Genius' help online to trading in your old device, Apple has collected many of its in-store services on its shopping page.

Clifford Colby Managing Editor
Clifford is a managing editor at CNET, where he leads How-To coverage. He spent a handful of years at Peachpit Press, editing books on everything from the first iPhone to Python. He also worked at a handful of now-dead computer magazines, including MacWEEK and MacUser. Unrelated, he roots for the Oakland A's.
Expertise Tech from browser security to password managers and government programs from mail-in voting to federal assistance
Clifford Colby
Apple Store

Apple's stores may be shuttered, but to help customers sheltering in place, the company is highlighting how to shop and get technical help online.


To help those who are home because of the coronavirus pandemic, Apple is now offering in its online storefront some of what you'd find in the company's brick-and-mortar Apple Stores. Spotted earlier by AppleInsider, Apple's shopping page collects in one place the company's various in-store services, including getting help from an Apple Genius and chatting with an  Apple  specialist about a purchase.

By clicking a link on the page, you can talk with a specialist, check the status of an order and visit Apple's support pages. You can also get help from an Apple Genius over the phone, in a chat or through email.

For those shopping for an Apple device or service, the page has links to various Apple products, including iPhones and AirPods , and offers help with trading in your current Apple device for a new one. Apple said it's using no-contact delivery for orders that would normally require a signature.

Along with making parts of its physical store virtual, Apple plans to move its annual WWDC developer conference online this June.