Senate face off with Facebook, Twitter on 2020 election
Senate face off with Facebook, Twitter on 2020 election
9:25

Senate face off with Facebook, Twitter on 2020 election

Tech Industry
Does voter fraud exist right? I don't know for certain. Are you an expert in voter fraud? Now? I'm not. Do you believe Facebook did enough to prevent Trump's efforts to delegitimize the election result? If so, why have you reached that conclusion? But we also took the unprecedented step of putting the voter Information Center at the top of Facebook and Instagram for everyone in the US that showed them reliable information about the election. How many times have you blocked Democratic candidates candidates for office? How many times have you blocked Republican officeholders? How many times have you blocked Democratic officeholders? Twitter has repeatedly refused to answer that question with specific hard data. Will you commit in this hearing right now to answer those questions in writing? That's exactly what we're pushing for as we think about building a pawn. 230: it is that those questions in writing. Transparency, not just about comes, but also our process is well, is that a yes that you will answer those questions in writing will certainly look into it and see what we can do. An actually answer them and not give lawyerly doublespeak about why you're not going to give a specific answer them. Will you commit to this committee that you will answer those questions were going to work to answering broader transparency around outcomes, right? That's a no Mr. Zuckerberg. How about you? Will you commit that Facebook will answer those specific questions cataloging? The number of instances in which Democrats in 1618 and 20 have been silenced versus the number of instances in which Republicans have been silenced on Facebook. Cellular, I'm not sure if we have that data available, but I will follow up with you or your team. How is Twitter's capacity? To identify a bot as opposed to a real customer, sometimes it may look like a, but it's actually a human that is organized with other humans for a particular agenda, so it is challenging we are doing work right now to better identify bots on our service. Mr. Dorsey real quick baseline proposition. Does not deserve a voice on your platform that it should be actual people and organizations. I don't agree with that is, as a high level. I think we should be labeling, but so that people have greater context for what they're interacting with. Their another point. There are plenty of spots on our service that provide a valuable function, and I wouldn't want to take that away. Mr. Zuckerberg, let me just ask you directly, under oath Now, does Facebook coordinate its content moderation policies or efforts in any way with Google or Twitter? Sender let me be clear about this we. We do coordinate on an share signals on security related topics. So for example, if there is signal around a terrorist attack or around Child Exploitation imagery or around a foreign government creating an influence operation, that is an area where the companies do share signals about what they see. But I think it's important to be very clear that that is distinct from the content moderation policies. Here the other companies have where once we share intelligence or signals between the companies, each company makes its own assessment of the right way to address and deal with that information. I'm talking about content moderation. I'm talking about individuals, websites, hashtags, phrases to ban. Is it your testimony that you do not communicate with Twitter or Google about content moderation about individuals, websites, phrases, hashtags? Too bad, just yes or no. Do you communicate with Twitter or Google about coordinating your policies in this way? Not coordinate our policies? Commit to a policy where actual peoples eyes. People could review these ads instead of just being hit with algorithm review. Senator, we we do have review and verification of political advertisers before they can advertise. So does every add go through a human being? Let's say he dies, do and I think every every our policy is that we want to verify the authenticity of anyone who's doing political or social issue advertising, and I think it's worth noting that are people reviewer's are not, in all cases always more accurate than the than the technical system. So you think human being reviews every ad, it's just really yes or no. Or I don't know. Sender, I don't know. OK on November 7th President Trump tweeted this. I won this election by a lot. And quote, that's obviously not true. President Trump lost the election, the warning label the Twitter has applied to the tweet says, and I quote official sources may not have called the race. When this was tweeted an quote. Now here's the question, does that label do enough to prevent the tweets harms when the tweet is still visible and is not accurate? I believe it's really important that we show people a broader context and that is the intention of the label. It is not just text below a tweet, it is a link to connect to a much larger conversation and news articles across the spectrum. Mr. Zuckerberg. Do you believe your product can be addictive? A senator? We certainly do not design the product in that way. We design the product to be as useful and meaningful as that's not my question. My question is that there seems to be an ample body of growing medical evidence that social media sites have an addictive nature to them. Do you agree with that? Senator, I don't think the research has been inconclusive, but it is an area that we care about and study. We certainly do not want our product to be addictive. We want people to use them because they're meaningful day and we take steps to make sure that this is the case. So, for example, we don't give the team that's running News Feed a goal around how much time people spend on our product, which goes counter to a lot of the memes and misinformation out there around how we operate. My goal is to help people connect and find content and interactions that are going to be meaningful to them on our service and our view is that if if that's what we deliver over the long term and people find the services useful, then they'll use them more. But I don't think that companies should be optimizing to just encourage people to spend as much time as possible on them. And should we leave it up to the industry to come up with best business practices? In terms of how to moderate content. Leader started. I think we need a line around the problem that we're trying to solve. And there are many solutions to solving those problems, but I think we also have to focus our efforts on what is going to have the greatest impact an we believe that the greatest impact is going to be found in how we deal with algorithms, how we use those algorithms, 'cause they are responsible for showing us what we see, or what we don't see, and they need to be, but needs to be more choice in their use or both of you prefer to do regarding Donald Trump's use of your platforms. After he stops being president, it will he still be deemed newsworthy and really still 50. Use your platform to spread his misinformation. There are a small number of policies where we have exceptions for politicians under the principle that people should be able to hear what they're elected officials are saying, and candidates for office. But by and large, the vast majority of our policies have no newsworthiness or political exception. So if the president or anyone else is spreading hate speech or inciting violence or posting content that delegitimizes the election or valid forms of voting. Those will receive the same treatment as anyone else saying those things. For global leaders. We do make exceptions in terms of whether, if a if a tweet violates our terms of service, we leave it up, but we leave it up behind an interstitial, and people are not not allowed to share that more broadly. So love. The sharing is disabled with the exception of quoting it so that you can add your own conversation on top of it. So if an account suddenly becomes is not a world leader anymore. That particular policy goes away.

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