-That's how more than 70 million PlayStation users felt over the past week when they learned they were shut out of their accounts due to a security breach.
-The network is currently undergoing maintenance.
-This is, especially for Sony, kind of a-- a worst case scenario for them.
-The company has admitted that the hackers (identity unknown) have accessed customers' names, billing and mailing addresses, birth dates, and passwords.
this kind of information leaking, consumer trust is obviously very low right now.
-In the class action law suit, the complaint alleges that Sony, "failed to take reasonable care to protect, encrypt, and secure the private and sensitive data of its users." Sony claims that some of that sensitive data like credit card numbers was encrypted and that so far, there's no evidence of that information being leaked.
-The credit card piece is vital because that's what makes it really scary with, you know, the-- the direct fraud that can happen.
CNET Security Expert Elinor Mills says some PlayStation gamers have already reported credit card fraud.
To protect yourself once the system does go back online, [unk] recommends purchasing PlayStation gift cards for the online game store that come in $10, $20, and $50 denominations.
-You don't need a credit card.
You can just buy it in the store.
You can enter that stuff in to the network and then, boom, you're fine.
-But whether users resume their game play with as much gusto remains to be seen.
-Get to that point!
-In San Francisco, I'm
Kara Tsuboi, CNET.com for CBS News.
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