Twitter adds way to appeal violations within its app

Submitting an appeal through Twitter's app could get you a faster response.

Queenie Wong Former Senior Writer
Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in San Jose and the Statesman Journal in Salem, Oregon. A native of Southern California, she took her first journalism class in middle school.
Expertise I've been writing about social media since 2015 but have previously covered politics, crime and education. I also have a degree in studio art. Credentials
  • 2022 Eddie award for consumer analysis
Queenie Wong
Twitter logo  is seen on an android mobile phone

Twitter logo is seen on an android mobile phone. 

SOPA Images via Getty Images

Getting mistakenly locked out of your Twitter account can be a pain, but now there's a way that could get you a faster response from the company.

On Tuesday, Twitter said it added a way for users to appeal a company decision from within the app. Previously, users had to submit an appeal through an online form by visiting Twitter's Help Center. 

Twitter said it's been able to respond to user appeals 60 percent faster than before thanks to the new tool.

Twitter users can get locked out of their account for various reasons. The company has rules against harassment, impersonation, child sexual exploitation and other offensive content.

Watch this: Facebook, Instagram, Twitter: What's your relationship with them like?

But the company has also made mistakes. 

Over the weekend, Twitter suspended and then restored an anti-abortion film's Twitter account, according to Variety. The account for the movie Unplanned was reportedly suspended because it was linked to another account that ran afoul of Twitter's rules.

In a tweet announcing the new feature, Twitter provided an example of a user getting locked out of their account for tweeting "Boom headshot! You don't have a chance! I'm going to kill you this time with a knife." The user then sends an appeal to Twitter, noting that the tweet was a joke between friends about a video game and not a real physical threat.