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Samsung to offer same-day repairs on Galaxy phones

The Korean electronics giant is partnering with electronics repair company uBreakiFix to offer service at over 300 locations.

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abrar-al-heeti2
Abrar Al-Heeti Video producer / CNET
Abrar Al-Heeti is a video host and producer for CNET, with an interest in internet trends, entertainment, pop culture and digital accessibility. Before joining the video team, she was a writer for CNET's culture team. She graduated with bachelor's and master's degrees in journalism from the University of Illinois at Urbana-Champaign. Though Illinois is home, she now loves San Francisco -- steep inclines and all.
Expertise Abrar has spent her career at CNET breaking down the latest trends on TikTok, Twitter and Instagram, while also reporting on diversity and inclusion initiatives in Hollywood and Silicon Valley. Credentials
  • Named a Tech Media Trailblazer by the Consumer Technology Association in 2019, a winner of SPJ NorCal's Excellence in Journalism Awards in 2022 and has twice been a finalist in the LA Press Club's National Arts & Entertainment Journalism Awards.
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Abrar Al-Heeti
2 min read
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Going without your smartphone can hurt. You'll miss text messages, Facebook updates and Twitter posts. Maybe even a phone call!

On Wednesday, Samsung, the world's biggest smartphone maker, said it feels your pain. Beginning March 15, the Korean electronics giant will partner with the uBreakiFix repair service for one-day, in-person care of broken Galaxy devices.

samsung-s9-and-s9plus-5913

Samsung is teaming up with electronics repair company uBreakiFix to offer same-day service to Galaxy phone owners in the US.

 Josh Miller/CNET

Owners of wonky phones can schedule appointments online or drop off their devices at one of the electronics repair service's more than 300 locations. Most repairs will be done within two hours or less, Samsung says.

"This announcement marks a fundamental shift in our care offerings to consumers and underscores our commitment to provide Samsung customers with support anywhere, anytime our customers need it," Michael Lawder, senior vice president of customer care at Samsung Electronics America, said in a statement.

Previously, Galaxy owners have had the option to call or chat with a Samsung representative for support, find a nearby repair service or ship their devices to a company facility for repair. Customers have also had the option of signing up for Samsung's Premium Care, which offers in-person and virtual support for $11.99 a month.

The authorized uBreakiFix stores, which are located in all major US metro areas, will offer front and back screen replacements, battery replacements, port and camera repairs and other in- and out-of-warranty services for phones ranging from the Samsung Galaxy S6 to the S9, as well as the Note 5 and Note 8.

 The companies plan to add nearly 200 more locations by early 2019.

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