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Samsung promises to investigate 'burned up' Galaxy S3

A user in Ireland yesterday posted images of the Galaxy S3 with severe burns on the bottom of the device. A "white flame" reportedly burst from the device.

This Galaxy S3 doesn't have any heat issues.
This Galaxy S3 doesn't have any heat issues.
Josh Miller/CNET

Samsung has promised to investigate claims of a Galaxy S3 burning up and melting in Ireland.

"There have been recent online posts displaying pictures of a Samsung GALAXY SIII that appears to have heat-related damage at the bottom of the device," the company wrote today on its official blog. "Samsung is aware of this issue and will begin investigating as soon as we receive the specific product in question."

A Ireland-based forum poster yesterday published images on Boards.IE showing what appears to be a Galaxy S3 with burns along the bottom. According to the poster, "dillo2k10," the device was sitting in a "car mount when suddenly a white flame sparks and a bang came out of the phone." The device, the forum poster said, "burned from the inside out" and melted its case. Interestingly, the phone kept working, but had lost its signal.

"The phone was destroyed and it slightly burned a piece of plastic on the inside of my car," the person wrote. "And they are refusing to give me a replacement; they had to send it off. Probably nothing I can do, but I'm really annoyed. That could have burned the side of my face or through my pocket and my leg, or set fire to my bed. It's very dangerous."

Samsung's Galaxy S3 has quickly become one of the most sought-after iPhone 4S alternatives on the market. In her review of the Galaxy S3, CNET's Jessica Dolcourt said that the new handset "is an excellent, top-end phone" and awarded it an Editors' Choice with four stars out of a possible five.

Samsung said today that it will provide more details on the heat issue once its investigation into the matter is complete, adding that it's taking the issue "seriously."

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