Some third-party screen protectors can confuse the ultrasonic fingerprint sensor, the South Korean phone maker said in a notice on its customer support app, Reuters reported. KaKaobank, an online bank, has advised owners to turn off S10 fingerprint recognition until the patch arrives. On Thursday, the Bank of Scotland also urged Galaxy owners who use its mobile banking app to turn off fingerprint login until the issue is fixed.
If you follow that advice, you can use the S10's face unlocking system or go old school with a numerical PIN code.
First published Oct. 17 at 4:43 a.m. PT. Update, Oct. 18: Adds more detail. Update, Oct. 24: Adds warning from Bank of Scotland.
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