Motorola to kick off Xoom 4G LTE upgrade?

Business and government customers may receive the upgrade within the next week, according to enthusiast site Droid Life.

Lance Whitney Contributing Writer
Lance Whitney is a freelance technology writer and trainer and a former IT professional. He's written for Time, CNET, PCMag, and several other publications. He's the author of two tech books--one on Windows and another on LinkedIn.
Lance Whitney
2 min read

Motorola will start upgrading existing Xoom tablet owners to 4G LTE within the next week, but the initial pilot program will target only business and government customers, says enthusiast site Droid Life.

Is Motorola starting its 4G LTE upgrade for the Xoom?
Is Motorola starting its 4G LTE upgrade for the Xoom? Motorola

According to an e-mail reportedly received by a Droid Life reader, Motorola is "piloting" the initial upgrade just to business and government customers before it starts rolling out 4G en masse to individual Xoom owners.

In late July, Verizon confirmed that the Xoom's 4G LTE upgrade would kick off sometime in September following several months of delays. As reported earlier this year, the upgrade to 4G is free, but the process requires Xoom owners to mail back their tablets for a hardware retrofit.

Earlier instructions had directed users to mail their tablets back to Verizon. But the e-mail posted by Droid Life instead is telling Xoom business and government owners to send their tablets directly to Motorola. Still, the process seems to be the same.

Registering at the Motorola Xoom Web page should trigger an e-mail from the company when the upgrade is available. Verizon also offers its own registration page through which Xoom owners can find out when the 4G upgrade is ready.

Related stories:
Motorola Xoom review
4G LTE for Xoom to require shipment to Motorola
Xoom to get 4G hookup in September

Xoom owners are advised to back up their files and personal data and either encrypt their information or reset the Xoom back to its initial factory state. People who've registered for the upgrade will receive a box and shipping material from Motorola, which they can use to ship the tablet.

Verizon had previously cautioned Xoom owners they they'd be without their tablets for about six days. But the e-mail published by Droid Life is promising a turnaround time from Motorola of only three days, at least for business and government customers.

Motorola did not immediately respond to CNET's request for comment.