Fixing problems with Outlook syncing to the iPhone

Fixing problems with Outlook syncing to the iPhone

Ben Wilson

Several users have reported problems synchronizing data in Outlook 2003 and 2007 with the iPhone -- particularly calendar information. The problem can generally be resolved by one of the following:

1. Make sure that the iTunes sync add-in is enabled in Outlook, as described in Knowledge Base document #305845.

2. If data still will not synchronize, export your Outlook calendar (or other data that is failing to sync) as a .pst file by going to the File menu, selecting Import and Export..., choosing Export to a file then following the steps to save as .pst. This will provide a backup of your current calendar.

Next, delete all of your Outlook Calendar data via these steps (from Microsoft's online support):

  1. In the Navigation Pane, click Calendar.
  2. On the View menu, point to Arrange By, point to Current View, and then click By Category.
  3. Click Categories: (none), and then press CTRL A.
  4. All items in the list should now be selected.
  5. Press Delete.

Now, try creating a single event in Outlook and syncing -- the process should complete successfully. If it does, there was a problematic or corrupt entry in your Outlook calendar. Try manually re-adding items one at a time or in groups until you isolate the problematic data.

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