Facebook, Instagram fix issue that sparked another outage

The social network says Friday's outage was due to a "configuration change."

Queenie Wong Former Senior Writer
Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in San Jose and the Statesman Journal in Salem, Oregon. A native of Southern California, she took her first journalism class in middle school.
Expertise I've been writing about social media since 2015 but have previously covered politics, crime and education. I also have a degree in studio art. Credentials
  • 2022 Eddie award for consumer analysis
Queenie Wong
Facebook logo on a phone screen

Facebook went down hard on Monday. Another glitch occurred Friday.

Sarah Tew/CNET

Some Facebook , Instagram  and Messenger users reported Friday that the apps weren't working for them, days after the social media giant experienced a massive outage. Facebook then fixed the problem, which the company said arose from a "configuration change" that impacted users globally.

"Sincere apologies to anyone who wasn't able to access our products in the last couple of hours. We fixed the issue, and everything should be back to normal now," a Facebook spokesperson said in a statement at around 2 p.m. PT.

Facebook, Instagram, Messenger and Workplace were affected by the issue but WhatsApp wasn't, according to the company.

Facebook didn't say how many people couldn't access the apps on Friday, but thousands of users reported on Downdetector that they were experiencing problems using apps owned by the social network after 11:30 a.m. PT. Instagram users flocked to Twitter to complain about experiencing a second outage this week. In the United States, #instadown and #instagramdownagain were trending.

On Monday, Facebook experienced a six-hour outage that the company attributed to a mistake that happened during a routine maintenance job. The social network said that Friday's outage was unrelated to Monday's outage.