AskPanasonic Web tool: ask us instead

AskPanasonic Web tool: ask us instead

Will Greenwald
Panasonic has taken a big step sideways on the road toward fully automated customer service. AskPanasonic is Panasonic's new Ask Jeeves-like customer assistance engine. It's basically a FAQ you can ask questions of. Unfortunately, it doesn't seem to work that well.

Pop in a question such as, "What sort of zoom should my camera have?" and you get...a small questionnaire that asks how much zoom you want in your camera. OK, not the best example.

When we asked AskPanasonic how many megapixels a camera should have, it helpfully told us that 3 or 4 megapixels should be enough for printing. This is true and helpful advice, but it would have been a bit more relevant if anyone still made 3-megapixel cameras. The lowest-resolution digital cameras Panasonic currently makes is 5 megapixels.

The advice AskPanasonic gives is helpful but limited and dated. It's a handy little tool if you want to know something about Panasonic cameras, but it shouldn't be your first choice for digital camera buying advice.

Best come to us instead.

Source: Let's Go Digital