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Google Voice incompatible with your iPhone 4?

Some have noticed that Google Voice won't ring their iPhone 4. Are you experiencing the same problem, too?

Jessica Dolcourt Senior Director, Commerce & Content Operations
Jessica Dolcourt is a passionate content strategist and veteran leader of CNET coverage. As Senior Director of Commerce & Content Operations, she leads a number of teams, including Commerce, How-To and Performance Optimization. Her CNET career began in 2006, testing desktop and mobile software for Download.com and CNET, including the first iPhone and Android apps and operating systems. She continued to review, report on and write a wide range of commentary and analysis on all things phones, with an emphasis on iPhone and Samsung. Jessica was one of the first people in the world to test, review and report on foldable phones and 5G wireless speeds. Jessica began leading CNET's How-To section for tips and FAQs in 2019, guiding coverage of topics ranging from personal finance to phones and home. She holds an MA with Distinction from the University of Warwick (UK).
Expertise Content strategy, team leadership, audience engagement, iPhone, Samsung, Android, iOS, tips and FAQs.
Jessica Dolcourt
2 min read
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Google Voice became available Tuesday to all U.S. residents, but it seems not everyone will be able to use it on the iPhone 4.

The Google Voice service offers a number of features, one of which is forwarding calls made to a central number to multiple mobile phones and landlines.

The call forwarding feature, which calls your preselected phones when someone dials your Google Voice number, is functioning spottily on my iPhone 4, in any event. Set-up worked just fine--I was able to call my iPhone 4 number and activate the phone, but on a couple occasions, ringing Google Voice caused every phone I had to trill except the iPhone 4. The times calls to my Google Voice number didn't go through, I was able to receive text messages and view missed calls.

I'm not the only one. One CNET reader e-mailed a detailed account of how he tried to fix the problem on his own, after activating the iPhone 4:

"When I activated the new [iPhone 4,] it took me back to AT&T's voice mail. I tried setting it up again in Google without success. The problem is that to use Google Voice voice mail, you need to do a "conditional forward," which for at&t the code is *004*1[number to forward to]#. When I enter this code on the iPhone 4, it gives me a bunch of errors and nothing happens...I also read somewhere that I needed to use two "**" instead of one, but that didn't work either."

When calling AT&T's customer support line, our reader said he was told his fix should work.

We're looking deeper into the issue, which could be one more of buyers have had with Apple's iPhone 4 since , or receiving it on preorder as early as Tuesday.

Google was not immediately available for comment, and we're in the process of reaching out to AT&T and Apple.

In the meantime, if you're a Google Voice user who also has an iPhone 4, let us know in the poll if you're experiencing problems or, if like the , this is a rare incompatibility on certain iPhone 4 handsets.