Canon's cracked LCD policy revisited
Canon's cracked LCD policy revisited
Lori Grunin Senior Editor / Advice
I've been reviewing hardware and software, devising testing methodology and handed out buying advice for what seems like forever; I'm currently absorbed by computers and gaming hardware, but previously spent many years concentrating on cameras. I've also volunteered with a cat rescue for over 15 years doing adoptions, designing marketing materials, managing volunteers and, of course, photographing cats.
Expertise Photography, PCs and laptops, gaming and gaming accessories
Canon's left hand figured out what its right hand was doing, and a rep told me that the information I'd been given for my previous entry on the subject of cracked LCDs in the PowerShot SD series was outdated and, well, wrong. It turns out that if you contact a service center, they'll ask you to send the camera in--if there's no sign of impact damage in addition to the LCD issue, they'll repair it for free. Subject to the usual warranty caveats, of course.
They're also pretty miffed about the poor service complaints. So here's your chance to vent to someone who'll listen and perhaps do something: if you've had a Canon support rep treat you badly over this issue, drop us a line at digitaldoyennes@cnet.com, and we'll pass on the comments.
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