Google Duplex: What it is and what Google's doing next
How Google's AI wants to make your life easier. Here's what we know.
Clifford ColbyManaging Editor
Clifford is a managing editor at CNET, where he leads How-To coverage. He spent a handful of years at Peachpit Press, editing books on everything from the first iPhone to Python. He also worked at a handful of now-dead computer magazines, including MacWEEK and MacUser. Unrelated, he roots for the Oakland A's.
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name for AI software that can be used like a super-smart assistant to make reservations for you, both over the phone and online. There are two services right now that use this name, one that's decidedly creepier than the other. We're going to break them down. Google first rolled out Duplex last year as a powerful voice assistant that would make calls for you to perform a few services -- such as making dinner reservations. But Duplex's way-too-human voice and mannerisms kind of freaked people out.
Here's what we know about Duplex, the one that debuted last year that can perform actions for you using AI-driven voice assistance, and Duplex on the web, the new version of the assistant that can help you accomplish simple tasks online.
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What is Duplex on the web?
At this year's developer conference, Google unveiled Duplex on the web, an extension of the Duplex virtual assistant that can accomplish simple tasks on the web. For example, when you ask it to, Duplex on the web will be able to navigate to a car rental site and begin filling in reservation information -- including dates of the trip -- pausing when you need to make choices such as car category and then to approve the transaction.
When will Google release Duplex on the web?
Google expects Duplex on the web to be available later this year in the US and UK on Android
to assist with rental car bookings and movie ticket purchases.
Where is Duplex on the web getting information from?
2018, Duplex can make phone calls for you to complete tasks like set up a dinner reservation, book an appointment or check business hours. If you say, "Hey, Google, book me a reservation at ABC Restaurant," Duplex will leap into action to place the call on your behalf.