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Had problems ordering your free COVID-19 tests? USPS offers help

Some people in multiple-family homes and apartments have struggled to complete their orders.

Covid-19 at home rapid test kit
The federal government is giving away COVID-19 tests through the US Postal Service.
Sarah Tew/CNET
For the most up-to-date news and information about the coronavirus pandemic, visit the WHO and CDC websites.

Americans have begun ordering free at-home COVID-19 tests from the US government, but some people in multiple-family homes and apartments have had problems getting their orders through. The US Postal Service, which is handling the massive effort, acknowledged that the issue has occurred at some addresses that aren't registered as multi-unit buildings.

"This is occurring in a small percentage of orders," USPS spokesperson David Partenheimer said Wednesday in an email to CNET. "For assistance in the ordering process the USPS recommends filing a service request at or contacting our help desk at 1-800-ASK-USPS, to help address the issue." 

Orders are expected to start shipping at the end of January.

The information contained in this article is for educational and informational purposes only and is not intended as health or medical advice. Always consult a physician or other qualified health provider regarding any questions you may have about a medical condition or health objectives.