Tesla tops J.D. Power APEAL study, Dodge ranks first for mass market brands
The APEAL study surveys new owners to study their emotional attachment and excitement when it comes to a new car. Tesla and Dodge, clearly, deliver.
It all started with Gran Turismo. From those early PlayStation days, Sean was drawn to anything with four wheels. Prior to joining the Roadshow team, he was a freelance contributor for Motor Authority, The Car Connection and Green Car Reports. As for what's in the garage, Sean owns a 2016 Chevrolet SS, and yes, it has Holden badges.
While Tesla didn't do so hot in the J.D. Power Initial Quality Study, it tops the charts in the latest J.D. Power APEAL study.
On Wednesday, the firm released the results for the 2020 iteration of the study, now in its 25th year. The APEAL study looks at how an owner emotionally connects with their new car and measures their excitement across 37 areas and profiled over 87,000 people this time around. Things like the sense of luxury or how they feel when accelerating in the car all contribute points accumulated. Brands can score no more than 1,000 points on the scale.
For Tesla, it ranks highest among luxury brands. However, just like the Initial Quality Study, Tesla isn't technically included. The automaker will not allow J.D. Power to speak with owners in 15 out of the 50 states required to officially rank in the study. But, the organization spoke with enough owners to create results in the other 35 states to give us an idea of its ranking. Therefore, Tesla is merely a carrot at the bottom.
But, since we treated Tesla's Initial Quality Study results as semi-official when we learned of them, the brand deserves the same treatment here. On the 1,000-point scale, Tesla scores a whopping 896, which pulls ahead of the actual leader,
with 881 points. The electric carmaker's score is also well above the industry average for luxury makes, which sits at 861.
Taking Tesla out of the equation leaves Porsche in first, followed by
in second place and
in third. Germany's big three, BMW,
, place fourth, seventh and in last place, respectively.
Moving into mass market brands,
is number one with 872 points and J.D. Power pointed out a significant achievement for the US brand. Not only does it rank first in the APEAL study, but it topped the charts in the Initial Quality Study as well. It's the first domestic brand to accomplish both.
Behind Dodge sits another
Chrylser division, Ram and
places third. All of them rank much higher than the industry average for mass market brands of 838 points. Somewhat strangely,
places last here with 822 points. Since this study measures how a car delivers, or if owners overlook flaws simply because they're too far in love with the machine, it may signify Jeep isn't delivering with some of its models.
A quick kudos to
, which jumps nine places compared to last year's results. Cadillac deserves a pat on the back, too, as it climbs six places over the 2019 study.
Three other winners walk out of this latest study. J.D. Power awards individual cars among various segments and
is the big winner here with five awards in this study.
comes second with four awards and
places third with four awards as well.