The Microsoft retail store in Mission Viejo, Calif., as seen from outside the shop, is one of two the company opened earlier this fall. The other is in Scottsdale, Ariz. CNET recently took a look around Microsoft's store in Orange County, Calif., to see for itself how Redmond is doing in its retail push.
Whereas Apple has its "genius bar," Microsoft has its answers desk. In both cases, customers can get answers to technical questions as well as have their devices repaired if needed.
One of the unique features of the Microsoft Store is the ability to pick from hundreds of software titles beyond those stocked on store shelves. The on-demand software, including manual and packaging, can be created in just a few minutes.
The on-demand software creation machine from Tribeka means that Microsoft can offer an unlimited supply of a particular software title--a potential boon for sales of popular new releases, particularly during the holiday shopping season.
The Microsoft Store offers the option to "skin" a desktop, laptop, or Xbox with any number of covers, ranging from Disney themes to college and pro sports logos. Skins are created on-demand in the back of the store.
Even if customers have never heard of the Microsoft Store before entering the Mission Viejo mall, it's hard to walk around without learning it is there.
The video wall is one of the most striking design features of the Microsoft Store, using dozens of flat-screen displays to show still images and full-motion videos.
