Snapchat hit by hours-long global service outage
Users around the world reported being unable to sign in to the app.
Snapchat users aren't happy.
Snapchat on Thursday experienced a service disruption that prevented thousands of users from logging in to their account for several hours. Problems started a little before 3 p.m. PT, affecting users of the messaging app around the world, including in the US, Mexico, Europe and Australia, according to complaints about the app reported to Down Detector.
Snapchat said at the time it was aware of the issue and was working to resolve it.
"We're aware of an issue preventing some Snapchatters from logging in," the company's support channel said in a tweet. "Hang tight, we are looking into it and working on a fix!"
We're aware of an issue preventing some Snapchatters from logging in. Hang tight, we are looking into it and working on a fix!
— Snapchat Support (@snapchatsupport) July 29, 2021
Snapchat said in a tweet at 9 p.m. PT it had resolved the issue and suggested that users still experiencing problems redownload the app.
Still, users of the popular app weren't pleased and turned to Twitter to voice their frustration, using the hashtag #snapchatdown.
When it’s been over an hour and Snapchat’s still not working #snapchatdown #snapchat pic.twitter.com/ZuWDYG7EgS
— 𝙲𝚊𝚒𝚝𝚕𝚒𝚗 (@caitlinndaviies) July 29, 2021
Me and my friends at Snapchat headquarters if they dont fix it in the next 10 minutes 😑 #snapchatdown #snapchat pic.twitter.com/UND51KRRzL
— Taryn (@69taryn69) July 29, 2021
Me after logging out, deleting the app, redownloading it, deleting it for the second time, restarting my phone and Snapchat still not working
— josh (@joshgrif15) July 29, 2021
#snapchatdown pic.twitter.com/2KiXCg4otb