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S3 down again with no visibility into cause or time to resolutions

Amazon's Cloud goes down with no forecast for coming back up.

Dave Rosenberg Co-founder, MuleSource
Dave Rosenberg has more than 15 years of technology and marketing experience that spans from Bell Labs to startup IPOs to open-source and cloud software companies. He is CEO and founder of Nodeable, co-founder of MuleSoft, and managing director for Hardy Way. He is an adviser to DataStax, IT Database, and Puppet Labs.
Dave Rosenberg

More downtime for Amazon S3 doesn't make the Cloud any more appealing for enterprises.

One of the main reasons enterprises won't be quick to embrace the Cloud for meaningful applications is due to the lack of visibility associated with downtime. Most companies are too paranoid (rightly so) to have no idea what caused system downtime or to have a clear mean-time to resolution.

As an S3 customer we should definitely be able to get notifications and have the ability to ask for refunds. I couldn't figure out how to do either one.

For basic monitoring you can get free updates on a number of Cloud services from Hyperic's Cloudstatus.com and Amazon's Service Health Dashboard .