Google wants to make your landline phone useful again

Google is taking on traditional providers with its $10-a-month Fiber Phone service. Customers can make and answer calls from any connected device anywhere Internet is available.

Marguerite Reardon Former senior reporter
Marguerite Reardon started as a CNET News reporter in 2004, covering cellphone services, broadband, citywide Wi-Fi, the Net neutrality debate and the consolidation of the phone companies.
Marguerite Reardon
2 min read

Google is adding home phone service to a bundle of services that also includes ultra fast broadband.


Fiber Phone includes a Fiber Phone box that works with the phones you already own. Handset not included.

On Tuesday, the company announced Fiber Phone, a service that will be sold alongside its 1Gbps broadband service and its video offering in cities where Google has deployed its all-fiber network. The service comes at a time when Google faces competition from traditional broadband providers, like AT&T and Comcast, which are also delivering ultra high-speed services. It also comes amid steady declines in landline subscriptions as consumers forgo traditional phone service for mobile devices. As of 2013, about 40 percent of adults in the US said they used a cell phone exclusively for voice communications, according to survey data from the Centers for Disease Control and Prevention.

But Google's landline offering isn't your traditional plain, old telephone service. It's cloud-based, allowing you to keep your number in the "cloud" and receive and place calls from multiple devices, including a tablet or mobile phone.

"While mobile phones have pushed us toward the future, home phone service is still important to many families," John Shriver-Blake, Fiber's product manager, said in a blog post. "Landlines can be familiar, reliable and provide high-quality service, but the technology hasn't always kept up."

Fiber Phone costs $10 a month, which includes unlimited local and nationwide long-distance calling. International rates for calls are identical to rates the company offers on its Google Voice service. To use the service, you'll need to attach a "Fiber Phone box" to an existing landline handset to place calls at home. You'll also be able to answer or make phone calls using the same phone number from other devices, such as a smartphone or tablet.

Google said eventually Fiber Phone will be available in all its current Google Fiber cities, such as Kansas City and Austin. It didn't say which cities or neighborhoods will get the service first. Interested users can sign up online.

It's unclear why customers would pay $10 a month for the service, which is similar to the company's free Google Voice offering. It could appeal to families who already subscribe to Google's broadband and TV services but who also still pay for a landline service from another company.

Google could also use the Fiber Phone service as a way to entice new customers who subscribe to a competing broadband and TV service but who don't want to give up their home phone line. And it may keep current customers from jumping to competitors like Comcast and AT&T, which are rolling out service in some Google Fiber cities.