Google Cloud issues trip up Snapchat, Spotify and others

The company quickly rolled out a fix and says it's resolved.

Abrar Al-Heeti Video producer / CNET
Abrar Al-Heeti is a video host and producer for CNET, with an interest in internet trends, entertainment, pop culture and digital accessibility. Before joining the video team, she was a writer for CNET's culture team. She graduated with bachelor's and master's degrees in journalism from the University of Illinois at Urbana-Champaign. Though Illinois is home, she now loves San Francisco -- steep inclines and all.
Expertise Abrar has spent her career at CNET breaking down the latest trends on TikTok, Twitter and Instagram, while also reporting on diversity and inclusion initiatives in Hollywood and Silicon Valley. Credentials
  • Named a Tech Media Trailblazer by the Consumer Technology Association in 2019, a winner of SPJ NorCal's Excellence in Journalism Awards in 2022 and has three times been a finalist in the LA Press Club's National Arts & Entertainment Journalism Awards.
Abrar Al-Heeti
Getty Images

The Google Cloud Platform experienced problems on Tuesday, causing outages for Google Cloud Networking, App Engine and Stackdriver. Services like Snapchat , Pokemon Go and Spotify were also affected. 

At 12:34 p.m. PT, Google said it was "investigating a problem with Google Cloud Global Loadbalancers returning 502s," referring to a message indicating server issues. Google posted the statement on the Cloud Status Dashboard

At 12:53 p.m. PT, the company updated the status, indicating it had initiated a fix.

"The issue with Google Cloud Load balancers returning 502s should be resolved for majority of users and we expect a full resolution in the near future," the company wrote on the status dashboard.  

The issue was resolved for all users as of 1:03 p.m. PT, the company later wrote. The company said it would conduct an internal investigation and make improvements "to help prevent or minimize future recurrence." 

The company also said it would provide a more detailed analysis of what happened after the investigation. 

A Google representative confirmed that the issues had been resolved. 

First published July 17, 1:22 p.m. PT
Update, 1:28 p.m.: Adds updated comment from Google representative.