Peloton Crash: Exercise Platform Experiences Major Outages

Peloton says it's implemented a fix and is monitoring the situation.

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Dan was a writer on CNET's How-To and Thought Leadership teams. His byline has appeared in The New York Times, Newsweek, NBC News, Architectural Digest and elsewhere. He is a crossword junkie and is interested in the intersection of tech and marginalized communities.
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Dan Avery
Peloton ride

Some Peloton owners and subscribers say they were unable to log in to their accounts, while others said they couldn't stream classes.


Peloton is experiencing major outages on Wednesday, the company confirmed in a tweet. Some owners and subscribers complained in social media posts that they were unable to enter their email addresses to log in to their accounts, while others said they couldn't stream classes.

"We're currently investigating an issue with live and on-demand classes," the company tweeted. "We apologize for any inconvenience this may cause to your workouts."
As of 12:40 p.m. ET, the status.onepeloton.com website indicated a fix had been implemented and the company was monitoring results.
Some Peloton users report still being unable to access classes, while others say their service has been restored.

Peloton didn't immediately respond to a request for comment, but customers can check the Peloton status site for further updates.
The company, which saw explosive growth during the pandemic, has had a rough year. In February, Peloton said it was replacing CEO John Foley and cutting approximately 2,800 jobs -- more than 30% of its staff -- as post-pandemic demand for its exercise equipment slowed. 

Peloton also cut back on manufacturing operations and nixed its plan for a factory in the US.