Unresponsive keys? If compressed air doesn't work, try an attorney (that seems to be the plaintiffs' approach).
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If you're having problems with your
keyboard, you're not alone. And now the issue may be heading to court.
A class-action complaint filed Friday says people who bought a MacBook or
"butterfly" keyboard "face a constant threat of nonresponsive keys and accompanying keyboard failure" and accuses Apple of failing to alert consumers about the issue.
Apple introduced its "butterfly" switch in 2015, on the 12-inch MacBook. The bit of hardware replaced the traditional "scissor" mechanism below each key and was meant to be more stable, responsive and comfortable (as Apple says on its site). For some users, though, things apparently haven't worked out that way.
People have complained about having to go a week or more without their computer while Apple replaced not just the unresponsive key, but a substantial part of their MacBook. And that was if their laptop was still under warranty. Others, less fortunate, have said the out-of-warranty fix can set you back $700.
Watch this: Six things that drive me nuts about the MacBook Pro's Touch Bar
The keyboard lawsuit, posted by Apple Insider, which reported on it earlier, calls out MacBooks from 2015 or later and MacBook Pros from 2016 or later.
"Hundreds of thousands of people bought MacBooks or MacBook Pros with the keyboards we allege are defective," a representative for Girard Gibbs Ltd., the legal firm representing the plaintiffs, said in a statement. "The product failures are widespread, and we look forward to pursuing justice for this group of consumers." The firm also has a webpage about the "butterfly" keyboard issue.
The suit seeks class-action status and, among other things, asks that Apple be compelled to "provide adequate disclosure of the defective nature of the MacBooks" and "return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook
, including but not limited to economic losses from the purchase of replacement laptops."
First published May 12, 12:41 p.m. PT Update, May 15 at 5:50 p.m.: Adds statement from plaintiffs' attorneys.