Zoom outage affects many users in US, UK
Users report being unable to host or join videoconference calls.
Zoom is experiencing performance issues for users in the US and UK.
Some Zoom users early Sunday reported performance issues with the videoconferencing app that prevented them from joining or hosting conferences, while others complained of not being able to see or hear other participants. The outage, which appears to have begun around 6 a.m. PT, appears to be concentrated in the UK and East Coast of the United States.
"Our team is investigating the root cause of issues joining Zoom Meetings," Zoom said in a tweet. "These issues appear to be limited to a subset of users."
Our team is investigating the root cause of issues joining Zoom Meetings. These issues appear to be limited to a subset of users. Please visit https://t.co/aqz5nSoQRw for updates.
— Zoom (@zoom_us) May 17, 2020
It wasn't clear how many users were affected. Zoom said in a tweet at 8:43 a.m. it had resolved the issue.
Zoom users impacted by this issue should now be able to host, join & participate in Zoom Meetings & Zoom Video Webinars if they restart their sessions. We continue to assess & monitor. We sincerely apologize for any inconvenience this might have caused.
— Zoom (@zoom_us) May 17, 2020
As the coronavirus pandemic forced millions of people to stay home over the past two months, Zoom has suddenly become the video meeting service of choice: Daily meeting participants on the platform surged from 10 million in December to 200 million in March, and 300 million daily meeting participants in April.