WorldNet still struggling to keep pace
AT&T's ISP service steps up its investment in new lines following a flood of customer complaints about access problems.
But the ISP still continues to suffer from criticism over busy signals in many markets across the country, primarily in areas outside the company's largest urban markets--even as its subscriber base continues to grow.
A spokeswoman said the company already planned to upgrade the network's capacity over the course of 1999. But she confirmed that WorldNet had sharply stepped up its deployment of new lines after user complaints started to pour in.
"They've beefed up their deployment plans," said Janet Stone, an AT&T spokeswoman. "There will be 100 cities that will be upgraded by the end of March."
AT&T has made a major media advertising push to boost its subscriber base since mid-December. At the same time, the company has rolled out new pricing plans, offering $21.95 for unlimited service, $19.95 for 150 hours, and introductory offers of $14.95 per month.
AT&T said today that it had signed up 100,000 users in January alone, boosting the total subscriber figures to 1.5 million.
But the new market momentum has brought some serious growing pains. As reported earlier, the service began experiencing a deluge of complaints from users about busy signals in mid-January, as new subscribers joined the system.
Despite the continued complaints, which largely come from second and third-tier cities, the ISP service has been ranked among the top ISPs in the country by Inverse Network Technology, an ISP rating service. That company rates ISPs on call completion rates, focusing heavily on large markets.