X

You can now use Alexa to call live Audible customer support

Just say, "Alexa, call Audible."

benrubin.jpg
benrubin.jpg
Ben Fox Rubin Former senior reporter
Ben Fox Rubin was a senior reporter for CNET News in Manhattan, reporting on Amazon, e-commerce and mobile payments. He previously worked as a reporter for The Wall Street Journal and got his start at newspapers in New York, Connecticut and Massachusetts.
See full bio
Ben Fox Rubin
echo-2-product-photos-7

Ask me for audiobook tech support.

 Tyler Lizenby/CNET

Need an audiobook recommendation? Just ask Alexa.

Audible, the Amazon-owned audiobook company, on Wednesday launched a new feature that lets US owners of Alexa-powered devices call its live customer service line by saying, "Alexa, call Audible."

The customer service line is available 24 hours a day, seven days a week and can help with audiobook recommendations, exchanges, technical problems and Audible app setup.

One advantage to the new feature is that it's hands-free, providing people with disabilities a new option for reaching customer support. The feature is also another way Amazon is tying its services to its voice assistant, which already allows customers to order products from Amazon and play Amazon Music playlists. Amazon also lets customers play their Audible audiobooks through Alexa.