X

Apple Watch repair program acknowledges screen cracking flaw

The crack can appear on the rounded edge of the Apple Watch Series 2 or Series 3 screens, and the company said it'll replace the screen for free.

Sean Keane Former Senior Writer
Sean knows far too much about Marvel, DC and Star Wars, and poured this knowledge into recaps and explainers on CNET. He also worked on breaking news, with a passion for tech, video game and culture.
Expertise Culture | Video Games | Breaking News
Sean Keane
apple-091217-apple-watch-series-3-4051

If your Apple Watch Series 3 screen cracks, you might be able to get it replaced for free.

James Martin/CNET

As we await the Apple Watch Series 5, the company recognized a screen cracking problem with some of the older models by announcing a replacement program. It details how cracks can sometimes form on screens of the aluminum Apple Watch Series 2 or Series 3.

"The crack may begin on one side and then may continue around the screen as shown in the images below," it noted in its release.

Watch this: New Apple Watch on the way, but maybe not a Series 5

A disclaimer noted that the program only applies to Series 3 watches purchased through September, suggesting that either Apple fixed the screen in recently produced models or ended production on that series -- rumors suggest we'll see something new during Apple's September event

In 2018, Apple was hit with a class-action suit over the Apple Watch screen's alleged tendency to "crack, shatter, or detach from the body," but it was ultimately thrown out for being too vague in its description of the supposed defect.

Last week, the company gave iPhone users more repair options by letting independent businesses access the same resources as its Authorized Service Providers.

First published at 4:49 a.m. PT.
Updated at 5:25 a.m. PT: Adds more detail.

The 17 best health and fitness apps for Apple Watch

See all photos