Some Xbox controllers are failing to respond to button presses

Microsoft acknowledges that Series X controllers may suffer from responsiveness problems.

Josh Goldman/CNET

The Xbox Wireless controller that comes with Microsoft's shiny new Xbox Series X and S consoles may occasionally fail to register button presses. 

"We are aware some players may be experiencing unresponsiveness with their new Xbox Wireless Controllers and our teams are actively working on a solution," a Microsoft spokesperson said in a statement Friday.

The A and X buttons apparently fail to respond sometimes, but not as much as Y. It's an issue that's been reported since the Xbox Series X and S launch last November, but it's unclear how widespread it is. One player told competitive gaming site The Loadout that the Y button "consistently failed" while playing FIFA on PC.

Microsoft recommends that anyone who encounters the problem visit the Xbox support site.

Xbox controllers aren't the only ones reported to have problems. Many Nintendo Switch players have said the hybrid console's Joy-Cons suffer from drift. More recently, some PS5 DualSense controllers have reportedly had the same issue.

See also: Xbox Series X review: Game Pass is the secret weapon

Now playing: Watch this: PS5 vs. Xbox Series X: the ultimate comparison