Apple will replace faulty Apple TVs for free

If you have an Apple TV that is experiencing Wi-Fi connectivity problems, it may be eligible for a free replacement.

Topher Kessler MacFixIt Editor
Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.
Topher Kessler
2 min read
Apple TV
Apple may replace Apple TV devices that are experiencing faulty Wi-Fi connections. Apple

9to5Mac is reporting that according to internal communications, Apple has implemented a new policy at its retail stores and support centers that a small number of its Apple TV media devices may be faulty and be eligible for a free replacement.

The applicable systems are third-generation Apple TVs that are experiencing network connectivity issues where they either cannot locate or are unable to join wireless networks, or they can only successfully connect part of the time.

This issue affects only a small number of devices that Apple has identified. To qualify, your Apple TV's serial number must meet the following qualifications:

  1. The last four letters of the serial number must be DRHN
  2. The fourth and fifth alphanumeric characters of the serial number must contain one of these pairs:
    H9, HD, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J9

For affected systems, Apple's employees will ensure they are running version 5.2.1 of the Apple TV operating system or later, and then test for potential noise interference issues with the device. If they cannot resolve the issue after these and additional basic troubleshooting steps, then they will replace the device with a new one, free of charge.

UPDATE (4/25/2013): The characters in pairs must be the fourth and fifth of the serial number, and not the third and fourth as was originally reported.

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