Positive Mac repair experiences

With all the negative reports regarding Mac repair appearing on MacFixIt over the past few weeks, we'd like to pass along two glowing endorsements for service: one regarding Apple's internal service, and another regarding a third-party vendor

Mark Bernstein writes "My one-month-old 15" Aluminum PowerBook (1.25 GHz, FW 800) began to exhibit the dreaded "uneven illumination" problem. I called Apple Support this past Monday morning (1/26) and with no fuss at all they overnighted a shipping carton, which I received Tuesday. Sent the computer off for repair Tuesday evening. This morning (Thursday, 1/29) it arrived repaired with a new LCD display assembly. Yikes. Talk about quick turnaround. Thanks, Apple."

Joseph Boykin writes "About a month ago I managed to trip over the power cord for my Ti PB G4/500. The right hinge cracked and the wire providing power for the screen backlight broke as I was lifting the computer off the floor. The LCD and the remainder of the system were fine. After looking around a bit, I decided to use PBParts.com to do the repair. When I deal with any company I look for three things: Price, Quality and Customer Support.

"On the price standpoint, they were fine (OK, the repair cost a few hundred dollars, but better than replacing the whole LCD, which is Apple's alternative, and they only charged $35/hr for labor).

"Quality; The hinge was replaced and the backlight wire was repaired; the system looks brand new. In addition, the system was repaired within 24 hours of their receipt, they tightened up a few lose screws, and cleaned the screen. They also left a note reminding me to reset the date/time when the system was booted.

"From a Customer Support standpoint it was crazy; they replied to every email within an hour; they called me on my cell phone when they had a question; the box was shipped within hours of the repair being complete; they answered a large number of questions and did a reasonably detailed analysis of the problem based on some pictures I sent them. Overall, a great experience (ignoring the not-so-great part of breaking my laptop; or the other not-so-great part of not having an excuse to buy a brand new one)."

Have a favorable or unsatisfactory experience with Apple or third-party's repair service? Late-breakers@macfixit.com.

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