iTunes 6.0.1 (#2): CD playing/importing bugs not resolved for some users

As noted in both our iTunes 5.0.x special reports and our initial coverage of iTunes 6.0, a number of users are having issues with playing and importing audio from CDs in these releases.

The issues persist for some in iTunes 6.0.1.

MacFixIt reader Bill writes:

"As with iTunes 5.0, you can insert a CD, it appears on the desktop and in iTunes but the CD does not play nor can the songs be imported. iTunes freezes solid.

"I talked to an Apple expert in White Plains, NY just before iTunes 6 launched about this problem with iTunes 5.0.1. He claimed that 5.0.2 would have fixed the problem. I never saw version 5.0.2 nor has version 6.0.1 fixed the problem."

It appears that in some cases, changing the bitrate settings for importing data from CDs can allow the process to occur where it otherwise wouldn't (as explained in the iTunes 5.0.1 special report)

Problems obtaining through Software Update Like iTunes 6.0, a number of users are reporting issues with installing iTunes 6.0.1 through Software Update.

Mark Cummings writes:

"When I tried to install iTunes 6.0.1 through Software Update, I keep getting a dialog box saying: 'The update iTunes Canâ??t be installed' Software update could not expand the package correctly.'"

"This is the first time any update could not be installed on my Mac through Software Update."

Another reader writes:

"The past two iTunes Software Update downloads have refused to 'Install and Keep Package' and the message, after the physical download should be complete is that the download has failed to expand. The work around is simple - just use Install on its own. All other software updates, etc. allow Install and Keep package, the glitch is peculiar to the last two iTunes updates only."

If you are having problems installing iTunes 6.0 from the standalone download package, it may be because the file that it downloads and expands to /Library/Packages is called iTunesX.pkg, which is also used for iTunes 5 as well.

Thus you will experience issues if you use the "Install and Keep Package" option.

As such, the workaround is to either open the /Library/Packages folder and rename the iTunesX.pkg file (to something like iTunes5X.pkg) then re-attempt the update, or simply do not use the "Install and Keep Package" option.

You may also want to try some of the suggestions in our tutorial "When Software Update Won't Work (System cannot see or install updates)."

"Categories" links in podcast directory remain broken MacFixIt reader Craig Crossman notes that the "Categories" links in the home podcast directory still do not function properly, failing to lead anywhere specific in the podcast database.

Craig writes::

"The iTunes Podcast 'Categories' search feature remains broken. I had hoped the 6.0.1 update today would fix it. But for several weeks now, you cannot search for a Podcast via the 'Categories' selection that appears in purple at the lower left portion of the Podcast home page.

"An Apple representative has verified that this is a known bug in iTunes."

Feedback? Late-breakers@macfixit.com.

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