CNET logo Why You Can Trust CNET

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Reviews ethics statement

You Can Still Return Amazon Packages for Free. Here's How It Works

Learn how to drop off your items at return centers, or have UPS pick them up at your home.

Katie Teague Writer II
Katie is a writer covering all things how-to at CNET, with a focus on Social Security and notable events. When she's not writing, she enjoys playing in golf scrambles, practicing yoga and spending time on the lake.
Expertise Personal Finance: Social Security and taxes
Katie Teague
3 min read

UPS can pick up your packages.

Sarah Tew/CNET

Amazon is known for its generous free returns, so when the online retailer announced a new $1 fee for returning to UPS when another return location is closer, customers worried more return fees might be coming. Amazon responded immediately with a blog post explaining all the ways to return Amazon items for free.

CNET Shopping Tips logo

For free product returns, Amazon still makes it super simple. All you need to do is grab everything you want to send back and head to the nearest drop-off location. If you don't have the shipping box your items came in, you can bring your items to one of these locations to be packed up and shipped for free.

Or, if you have all the shipping supplies you need but want the convenience of having your package picked up, you can do that, too.

Read more: Amazon Revamped Two of Its Best Credit Cards

Here are all the ways you can return your unwanted Amazon purchases. For more, here are four ways to ship your packages from home.

Return your package to Kohl's

If you live near a Kohl's store, the process for returning your items is simple. When you start the return process with Amazon, select Kohl's Dropoff as the option. Amazon will send you a QR code that you'll need to bring when you head to the store (you can show a picture of the QR code on your phone). 

Once you give the Kohl's employee your items to be sent back and show them the QR code, they'll pack, label and ship your return for free. Even better, sometimes the store will give you Kohl's coupons when you make your returns there.

Whole Foods Market also accepts Amazon returns

When you start your return on Amazon, select Whole Foods Market as the drop off location. Note that if your preferred store isn't listed, your item or location may not be eligible for returns. Also, only select stores offer no-box returns.

Once you've made your selection, Amazon will email you a QR code for a Whole Foods employee to scan. Grab that and the items you need to return with you, and head to either the customer service desk or the return kiosk. An employee will take it from there and send off your package.


Head to a Whole Foods Market to drop off your Amazon package.

Jessica Dolcourt/CNET

Drop your items at The UPS Store

You can also drop your items at The UPS Store. When selecting the method for returning your Amazon purchase, choose The UPS Store Dropoff. You don't need to have your items boxed or labeled with this method. Instead, The UPS Store will pack, label and ship your return for free. UPS will email you a return shipping code ahead of time that you'll need to show to an employee on arrival.

Note that Amazon may charge you a $1 fee if you choose UPS and another drop-off location is closer.

Or request UPS to pick up your package

If your items are eligible for the UPS Pick-up option, you won't even have to leave your house. When you start the return process on the Amazon site, follow the return prompts and select UPS Pick-up.

In this case, you'll need to package the items you're returning. However, UPS will provide the return label. UPS will pick up your package on the next business day, and you or another adult must be present. 


An adult needs to be present when UPS picks up your package.

Sarah Tew/CNET

Head to a physical Amazon store

If you live near one of the physical Amazon stores -- Amazon Fresh and Amazon Go -- you can drop your return off there. (Note, with Amazon closing some of its physical stores, finding a location may be more challenging.) When selecting how you'll return your purchase on the Amazon site, select Amazon Store Dropoff. If the item can't be returned to an Amazon store, it'll give you other return options. 

Amazon will send you a QR code to show to an employee at the Amazon store. You'll need to bring the items in the original manufacturer's packaging.

Note that if you return items to Amazon Fresh Pickup or an Amazon Hub Locker location, you'll need to bring it in a box or box it up using the materials provided.

What about DoorDash?

DoorDash is currently testing a feature that'll let you request a Dasher to pick up your items and drop them off at one of the above locations. However, your items must already be packaged, sealed and have the prepaid return label attached. The company hasn't said when this will be widely available, as it's only in beta in select areas.