Razer will honour accidental 90% off vouchers on UK site

An accidental voucher could have left UK shoppers irate, but Razer has said it'll honour the 90 per cent off deal.

Joe Svetlik Reporter
Joe has been writing about consumer tech for nearly seven years now, but his liking for all things shiny goes back to the Gameboy he received aged eight (and that he still plays on at family gatherings, much to the annoyance of his parents). His pride and joy is an Infocus projector, whose 80-inch picture elevates movie nights to a whole new level.
Joe Svetlik
2 min read

A few days ago, eagle-eyed bargain hunters noticed a voucher on gaming accessory-maker Razer's UK site, offering a whopping 90 per cent off. Understandably, they snapped it up, told their friends, and the whole thing went viral, with thousands of orders placed in a couple of hours.

The thing is, the voucher wasn't meant to go live -- rather it was part of a back-end test that should never have been glimpsed by us punters. But Razer is being a good egg and honouring the deal, company CEO Min-Liang Tan said in a Facebook post. Good on him.

The voucher was "generated by a third party to test our shopping cart (and left in our system unknown to us till now)" according to Tan. "When we discovered this, we had to shut down our site for a bit until we figured out what was going on."

Tan says Razer could legally cancel the orders, but decided to honour its "customer comes first policy".

"Unfortunately, as the products are being sold well below their cost, it will likely cost us an insane amount of losses to make good on the orders which will really hurt us as we're still a small company," he said.

If you ordered lots of the same item, the discount will only apply to one, though.

It'll take a few months to ship everything, as lots of the gear was back-ordered due to massive demand. But I think it's great to see a small company standing by its word and doing right by its customers, even if it does mean taking a hit financially.

Did you get your hands on a voucher? What do you reckon of Razer's behaviour -- act of kindness, or just doing what it promised in the first place? Let me know in the comments, or on Facebook.

Image credit: Daily Finance