X

Samsung Gear 2 review: A smartwatch that tries to be everything

What would you use a Gear 2 for? That's the question.

Scott_Stein.jpg
Scott Stein
Scott_Stein.jpg

Scott Stein

Editor at Large

I started with CNET reviewing laptops in 2009. Now I explore wearable tech, VR/AR, tablets, gaming and future/emerging trends in our changing world. Other obsessions include magic, immersive theater, puzzles, board games, cooking, improv and the New York Jets.

See full bio
12 min read

Watches are simple devices that do a few things well. The dream of a great smartwatch, of going beyond just a device on your wrist that acts like a pager, should be something that does a good handful of extra things: a Swiss army knife of clever functions that, collectively, you wouldn't want to live without.

samsung-gear-2-product-photos-009.jpg
6.7

Samsung Gear 2

The Good

The Samsung Gear 2 smartwatch delivers an improved design, better notifications, a heart rate monitor, and basic fitness tracking offer a lot of extras. It's water-resistant, too.

The Bad

Limited number of apps; poor S-Health fitness app syncing; can only be paired to Samsung phones; camera is an unnecessary extra for the $100 it costs over the Gear 2 Neo.

The Bottom Line

Samsung has made strides with the Gear 2, but this smartwatch is on its own island with few apps and Samsung-only device compatibility. At this point, you're better off waiting for Android Wear.

Last year's Samsung Galaxy Gear tried and failed to be a killer smartwatch, but Samsung has returned with three new contenders. The $199 Gear Fit is an attempt at simplicity: a clear hybrid of fitness band and smartwatch, but lacking in fitness finesse. But the Gear 2 and Gear 2 Neo are bigger and bolder, studded with features that cross over from impressive to intimidating. They're also clunkier, more like a regular squared-off geek watch. If they were Swiss Army knives, they'd be ones studded with random things like fish deboners and mini-laser pointers.

Samsung Gear 2 from every angle (photos)

See all photos

The Gear 2 is undoubtedly an impressive display of wrist tech, but it's not an essential companion. And that's where these new Gears, despite all of their hardware finesse, still feel kind of pointless. While they're definitely an improvement over the ill-fated first-generation Galaxy Gear, they don't deliver any real benefit you can't already get on your phone. (And yes, that phone needs to be a Samsung model, at least for the foreseeable future.)

This review is for the Samsung Gear 2, which has a camera, and is Samsung's top of the line smartwatch of the moment. That's the key phrase to remember: of the moment. Because you can bet that Samsung already has a Gear successor on the drawing board running the new Android Wear operating system that will be debuting in Motorola and LG smartwatches in just a few weeks.

samsung-gear-2-product-photos-026.jpg
Sarah Tew/CNET

Gear 2 vs. Gear 2 Neo vs. Gear Fit

The Gear 2 is exactly like the Gear 2 Neo, another smartwatch that's just been released. They both run apps, they both have the same bright AMOLED display, they both have the same processor and memory and sensors. But, the Gear 2 has a camera, and a steel body design, and costs $299. The Gear 2 Neo lacks the camera, and has a more plastic design, and costs $199.

These are both full-featured smartwatches with installable apps and the ability to store music on internal memory, as opposed to the Samsung Gear Fit, which is pretty smart, but lacks extra apps and has a stretched-out screen. The Gear Fit costs the same as the Gear 2 Neo: $199. Confused yet? Well, that's because there are three watches to choose from, in a landscape where most people aren't even ready to buy one.

samsung-gear-2-product-photos-019.jpg
Sarah Tew/CNET

Designed more like a real watch

Last year's Galaxy Gear was sleek, but very big, and had its own wrist strap that actually housed a camera lens. This year's Gear 2 has the same brushed-metal inspiration, but that camera's now housed above the screen, on the body of the watch itself alongside a mini IR-blaster that's new, too. On the bottom is a home button. The wrist strap, made of a textured rubberized plastic on my unit, can be replaced like a regular watch band: you could put a leather band on, or a DayGlo one, or find one in a watch store. Samsung's Gear 2 band has an click-to-secure metal clasp but is adjustable using small holes along the band.

The Gear 2 is IP67-certified for water and dust resistance, an improvement over the original Galaxy Gear. You could wear it in the rain or even in a shower. I got it thoroughly wet and showered with it, but it's not meant for swimming.

samsung-gear-2-product-photos-017.jpg
Sarah Tew/CNET

To charge it, you need a little clip-on plastic dongle, which fastens over the back of the Gear 2 and lets you plug in the included Micro USB charger, or find one of your own. Don't lose that dongle, though: and yes, it's a different-fitting dongle than the Gear Fit. It's annoying, but a lot better than the snap-on cradle the original Galaxy Gear used. A full charge takes a few hours, and I was able to use the Gear 2 fully connected for over three days before needing a recharge.

Gear 2 as a smartwatch

Much like the Pebble watch , the Gear 2 feels really good to wear. It's sleek, it's a little Star Trek futuristic, but it's nicely designed and hugged my wrist well. The AMOLED display is big and seriously bright, but in direct sunlight it can get a little washed out, although there's an outdoor mode that can be triggered for a few minutes at a time. There are a number of watch faces built into the Gear 2, and more that can be customized using a Gear Manager app that runs on the phone you're paired with. Because it's a color display, it needs to be turned on by pushing the home button, or cleverly, whenever you lift and turn your wrist to check the time. The Gear 2 turned itself on much better, for me, than the Gear Fit did.

The Gear 2 has a dual-core 1GHz processor, up from the original Gear's single-core processor. Many don't currently seem to take advantage of it, although the Gear can track steps or heart rate while playing music and doing other tasks, which is a plus. A 1.63 inch 320x320 pixel Super AMOLED screen looks as great as a 1.63-inch screen can look: its colors leap out and dazzle, and a good amount of text can fit on the screen at once.

samsung-gear-2-product-photos-013.jpg
Sarah Tew/CNET

Notifications come in, if you've set them up to be pushed to the Gear 2, as little pop-ups on the Gear 2 display. Tap one, and the full message generally shows up...although a few still ask that you check your phone instead. The Gear 2 works with just about every notification you could dream of popping up on your watch, and to make each work, just check it off from the list of notifications on the accompanying Gear Manager app.

Notifications make the Gear 2 feel like a wrist-pager, much like the Pebble watch. The need to tap a notification to get the full message is either privacy-protecting or annoying; the Pebble shows it all right away. But this new Gear does pinging far better than before. Texts, emails and incoming phone calls can be answered, too. Calls come in via a built-in mic and speaker, or to send a brief message back, you can choose from canned quick responses such as "I'll talk to you soon," or "Yes," or the fairly useless "How's it going?" Thankfully you can customize your own, but it's a shame S-Voice can't be used to take dictation.

samsung-gear-2-product-photos-003.jpg
Sarah Tew/CNET

Stuffed with features

Beyond notifications, there are a lot of built-in features on the Gear 2, all baked-in apps: an onboard offline-capable music player, a separate media remote for other music playback on the phone, a camera, a picture gallery app, a weather app, phone dialer and call log apps, phone contacts, a calendar with appointment listings, a pedometer, heart rate monitor, sleep tracker, exercise tracker with coaching, an IR-controller TV remote app called WatchOn, S-Voice voice control, voice memos, a log of notifications, an email app, stopwatch, timer, and a Find My Device phone locator that rings your lost phone if it's within Bluetooth range. That's not even including the apps available for download separately. Yes, that's a heck of a lot of bells and whistles.

Boil them down, however, and here's what you get: a camera, voice recording and control, health tracking, a TV remote, music playback, a built-in speakerphone, and some pretty deep notification and message settings. I used all of these features, but not all of them ended up feeling essential. And, the more of them I used, the more I felt like a chicken pecking and swiping around on a screen on my wrist, instead of using the Gear 2 for what it really should be: a simple one-glance substitute for staring and pecking and swiping at my phone.

The onboard music player can now store music on the Gear 2's 4GB of internal memory, and play it back either on the speakers for those who choose to annoy their neighbors, or don't have any, or via a paired Bluetooth headset. The Gear 2 doesn't have a headphone jack. Transferring music happens via a hidden settings menu in the Gear's music player app controls on the Gear Manager phone software, and tracks get beamed over wirelessly, about 10 seconds a pop.

samsung-gear-2-product-photos-009.jpg
Sarah Tew/CNET

Camera: Better than you think, but pointless

A 2-megapixel camera that lurks on the top edge of the Gear 2's body can take quick photos or short 720p videos. Both come out square and Instagram-ready. Photos were sometimes crisp, sometimes blurry. Videos were passable. But why would you need a watch that can shoot video? More importantly, setting up shots isn't exactly easy. It's better-angled than you'd think, and maybe the Gear 2 could be a Google Glass substitute for on-the-spot photography, but I'd always rather take my phone out of my pocket. This camera is the main reason you'd pay an extra $100 for the Gear 2 over the Gear 2 Neo, and it's just not worth it. There aren't any apps I could find that make any use of it for scanning data, anyway.

S-Voice is a feature in search of a function

You can speak to the Gear 2, just like the Samsung Galaxy Gear. But what for? Web search is not supported. Certain questions like "What's the time in Boston?" or "What's the weather?" will get answered. You can voice-dial people, but the number of steps and the time it took for S-Voice to process and load, made me wonder why I wasn't just taking the Galaxy S5 out of my pocket instead.

Voice memo is the best use of the mic: I found myself recording quick reminders. It's also helpful that the voice memo functions works offline, too.

samsung-gear-2-product-photos-016.jpg
Sarah Tew/CNET

Gear Manager, the phone hub of the Gear

The Gear Manager app is what controls pairing and app installation on the Gear 2. Only one Gear device can be paired with a Samsung phone at a time, which meant I had to unpair the Gear Fit to connect to my Gear 2. You can adjust which notifications come in, customize watch faces and layouts for the app icons and home screen, and download other apps.

It's an easy app to navigate, but it oddly doesn't handle any fitness tracking or syncing: that's where S-Health comes in, a completely separate app. On the Galaxy S5, S-Health is meant to track and graph pedometer and heart rate information, but I've never been able to collect and see that data properly, even after a few weeks of use.

samsung-gear-2-product-photos-024.jpg
Sarah Tew/CNET

A less than enticing selection of apps

The Gear 2 runs Samsung's own Tizen operating system, a change from running Android on the first Galaxy Gear. That really means little to you, the user: the interface on both the original Gear and the Gear 2 seems very similar, and Android has no formal presence in wearables anyway right now: that will change once Google's Android Wear arrives later this year, with smartwatches that bear Google's actual seal of approval.

The Gear's move to Tizen, however, does mean a whole new generation of apps that run specifically on the Gear 2 and Gear 2 Neo watches. Unlike the Pebble and Pebble Steel, which run the same class of apps, Samsung's done an app reboot here. And they're hard to find: go to the weirdly-named "Samsung apps" blade of the Gear Manager app and you'll find the apps that are available to install. It's not clear where to find these apps: Samsung should make a colorful "app store" icon right on the Gear Manager when you open it.

Apps are broken into Entertainment, Finance, Health/Fitness, Lifestyle, Social Networking, Utilities, and Clock categories. Counting the apps in each, I found 136 apps overall, but a good number of them were cross-category repeats. The quality of the apps leaned toward overly simple: calculators ruled the Finance section, clock faces were everywhere, and Social Networking apps currently consist of oddities like Glympse, Banjo, and Flick Dat. No Facebook, no Twitter, no LinkedIn, no Google apps. Pebble, on the other hand, at least has the presence of Yelp, Foursquare, and eBay. Also, shockingly, many of these apps cost a dollar or two, as opposed to the mostly-free Pebble app library. Who would pay a dollar for a Gear 2 calculator?

Although it seems like a lot of apps, consider how many of these were just simple team-themed watch faces or calculators, and it starts to get a lot less impressive. And I have my doubts as to how many apps will ever arrive for the Gear 2, especially with Google's impending Android Wear platform threatening to steal the spotlight for any app developers. Samsung has its work cut out. Right now, none of these apps are better than the preinstalled apps already on the Gear 2.

samsung-gear-2-product-photos-010.jpg
Sarah Tew/CNET

Pedometer and heart rate monitoring, but not enough help

Sure, the Gear 2 has all the trappings of a fitness smartwatch. A pedometer, heart rate monitor on the back, and a sleep-tracking app, plus an exercise-tracking coaching app, are all a lot better than anything the Pebble offers. It's a great plus for a smartwatch, and they're better to have than not have. But if you're really looking for a great fitness solution on your wrist, these latest Gears aren't the answer.

The pedometer is simple enough, but it needs to be turned on: it can run in the background, but the fact that it's not always automatic means you could miss out on step-counting. Fitness bands like the Jawbone, Fuelband or Fitbit don't turn off, they always track automatically.

samsung-gear-2-product-photos-015.jpg
Sarah Tew/CNET

A green LED and sensor on the Gear's back pulses against your wrist to read heart rate, and can do it while exercising for a continuous readout. But it's flaky right now: I found the Gear 2 sometimes couldn't get my reading at all, and when it did, my heart rate measurement varied wildly from what I got on a standard gym exercise machine. After walking fast for five minutes, the Gear 2 still said my heart rate was 70 beats per minute, while the treadmill said it was more like 140. That number leveled off and got more accurate later on, but "sometimes accurate" is not what anyone's looking for in a heart rate monitor.

Exercise mode tracks one of four activities: walking, running, cycling, or hiking, and records the timed sessions as saved logs. Cycling tracks location via the paired phone's GPS, and running mode has an extra level of coaching that buzzes and says whether to slow down, speed up or keep pace based on heart rate. A maximum target heart rate can be set, or "automatic" can be picked. There are different levels of intensity, and different goals of length or distance that can be set. I wanted to like coaching mode, but the heart rate readings varied so oddly that the coaching suggestions never ended making much sense. Sometimes I stood still and was told to "keep pace."

All of these exercise modes need better phone app software to sync and graph and analyze this data. Currently, S-Health just isn't that app. I hope improvements come, but right now it's a pretty flawed system.

Compatibility and competition

In addition to the Samsung Galaxy S5 , the Gear 2 will work with Samsung's Galaxy S III, Galaxy S4, Galaxy S4 Mini, Galaxy S4 Active, Galaxy S4 Zoom, Galaxy Mega, Galaxy Note 2, Galaxy Note 3, Galaxy Note 10.1 2014 Edition, Galaxy Note Pro, and Galaxy Tab Pro (12.2, 10.1, 8.4). The Gear 2 and Gear 2 Neo don't work with any non-Samsung phones.

There aren't many serious smartwatch contenders right now, so the Gear 2 naturally ends up on the top of this short list for those that crave lots of features. The Pebble, the best smartwatch out there, earns its keep because it's easy to use, simple, waterproof, has an easy-to-read screen in bright sunlight, and works with a huge number of iOS and Android phones, plus it has one of the best app stores in wearable tech at the moment. Samsung's Gear 2 has superior hardware but limited phone compatibility, fewer apps, and it isn't as simple to use. It's also fairly priced: the Pebble Steel is $250, only $50 less than the Gear 2, and doesn't have nearly as many baked-in features.

The real competition in the space is yet to come. Google's Android Wear, already championed by future smartwatches like the Moto 360, promises to be the beginning of a new platform for wearables. Apple will have something, someday, but no one knows if it'll be a smartwatch in the same sense. Android Wear is the biggest threat to the Gear 2. But it also shows what Samsung's immediate future destiny will look like. Samsung is a hardware partner with Android Wear. How long will it be before Samsung has an Android Wear watch, and will it be better than the Gear 2? It's only been six months since the last Galaxy Gear. Sooner than later, more watches will come.

samsung-gear-2-product-photos-020.jpg
Sarah Tew/CNET

Conclusion

Too weird, too feature-heavy, but undoubtedly a big improvement: Samsung's Gear 2 shows, if nothing else, that Samsung has impressive hardware expertise. We already knew that, though. The Gear 2 feels more like a demonstration of technological prowess than a product worth buying. If you're dead-set on getting a smartwatch now, the Gear 2 is a better bet than last year's Galaxy Gear. But -- if you must have a Samsung smartwatch -- I'd save $100 and get the Gear 2 Neo instead.

That said, if you own a Samsung phone, there's no need to get a Gear 2 or Gear 2 Neo. Future Android Wear watches will work too, and could be even better. It would make sense to wait a few months and see what comes next.

samsung-gear-2-product-photos-009.jpg
6.7

Samsung Gear 2

Score Breakdown

Style 7Features 8Ease of use 5