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Samsung Chromebook review: The one we've been waiting for (at least in price)

The $249 Samsung Chromebook is a solid device for the price and an interesting illustration of what the new ARM chips can do. But don't push it too hard with lots of browser tabs or heavyweight Web apps.

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Stephen Shankland
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Stephen Shankland

Senior reporter

Stephen Shankland has been a reporter at CNET since 1998 and covers browsers, microprocessors, digital photography, quantum computing, supercomputers, drone delivery, and other new technology. He has a soft spot in his heart for standards groups and I/O interfaces. His first big scoop was about radioactive cat poop.

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7 min read

With Google Chromebooks, price really does make all the difference.

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6.0

Samsung Chromebook

The Good

The <b>Samsung Chromebook</b> is a lightweight, thin, and inexpensive laptop for those times when all you need is a powerful browser.

The Bad

The Chromebook's low price comes out in its build quality and performance.

The Bottom Line

The $249 Samsung Chromebook is a good extra computer for cloud-loving Google-centric Web users.

For those unfamiliar with the term, Chromebooks are laptops running on Google's browser-based, cloud-focused Chrome OS. They're essentially laptops running a Web browser. That doesn't change with the newest Samsung Chromebook (model XE303C12), either.

Google's never really been all "Drop what you're using and switch to Chrome OS" about the whole thing, but with this machine it seems to be more up-front about positioning it as a good extra inexpensive computer that lies around the house and can be used for quickly, easily, and securely handling the Web needs of different users. Especially those who've come to rely less and less on traditional installed software.

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I find it a reasonable device for those categories, especially for people like myself who already have their heads in the Google cloud with Google Docs, Google Drive, and Gmail. It's got workable if not standout hardware, its battery life is good, it switches on quickly, and the $249 price tag means it's not as much of a commitment as the $450 (or $550 with 3G) Samsung Series 5 550 that arrived in May.

However, given its sluggish performance sometimes, I can't say I was blown away by the Samsung Chromebook. It's fine for many tasks, but power users accustomed to having more than a couple dozen browser tabs open should steer clear.

Chrome OS on the cheap: Samsung Chromebook (pictures)

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The big differences between Samsung's XE303C12 and earlier Chromebooks are that the XE303C12 is smaller, with a 11.6-inch screen; lighter and thinner; and very different under the hood. The Samsung Chromebook uses a low-power processor, Samsung's Exynos 5 Dual, which is built on ARM's new dual-core system-on-a-chip Cortex A15 design (prior versions used Intel Atom and Celeron processors). It also has just 2GB of system memory.

The design is very compact -- a bit narrower than Apple's 11-inch MacBook Air, but deeper and thicker. It's got a chiclet keyboard, a generously large touch pad, and a scalloped groove where you can use your thumb to flip up the screen. Samsung's battery life claims hold up, too (assuming you're not doing anything too terribly taxing).

Medium tweedium
The screen is OK, with pretty good resolution, adequate brightness, and a matte coating to cut down on glare. It's not terribly vivid, though, and doesn't have a very wide viewing angle. As Google claims, this Chromebook can play 1080p video, but the screen resolution is only 1,366x768 pixels, so it's not displaying full HD.

Sarah Tew/CNET

In the same vein, the bottom-mounted speakers are workable but produce a muddy sound, especially when muted by fabric on your lap. In general, they're fine for casual use, but you're better off with headphones or external speakers.

Although the touch pad doesn't match Apple's (I haven't found one that does yet), it beats out many I've used recently, including some on laptops that are much more expensive. Google wisely adopted some Apple conventions with the touch pad, such as a two-finger tap to right-click and a two-finger swipe to scroll or pan. I find clicking requires too much pressure, but fortunately tapping will do the trick, too.

Those who want something as slim as the ultrabook era promises will be disappointed, in particular by the hinge that protrudes upward along the top when the system's lid is closed down. It's hardly chunky or heavy, though, measuring 0.7 inch thick and weighing in at 2.4 pounds. Frankly, I'm more concerned about light weight and fast wake-up times, and the Samsung Chromebook does well in those areas.

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The keyboard is adequate if you've gotten used to the chiclet era (I have). It's not a keyboard for pounders, though: the laptop's body flexes, and it makes a popping noise when I rest my wrist on the face. And the keyboard isn't backlit.

Along the left edge of the laptop are an SD card slot and combination microphone-headphone jack. On the back are a USB 2.0 port, a USB 3.0 port (a first for a Chromebook), and an HDMI 1.4 port. A USB dongle for Ethernet is included if you can't or don't want to use the 802.11n Wi-Fi. A serviceable Webcam perches above the screen. Inside is 16GB of flash memory, but people with ordinary amounts of videos, music, photos, and letters will have to rely on Google Drive for some storage. Happily, Google gives Samsung Chromebook customers 100GB of space for two years.

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Chrome OS, of course
Hardware is only half the story here, though. The Chromebook is great for a $249 device, and it shows what an ARM-based system can do, but if you're not OK with Chrome OS, you should steer clear. Those who don't spend the bulk of their computing life in reach of Internet access -- wireless or wired -- should think twice, too.

Chrome OS, for the uninitiated, puts a version of Google's Chrome browser on top of a Linux foundation. Where Linux PCs run Linux apps, though, Chrome OS devices run browser apps. That's huge, since you can do more and more on the Web. But you can't run several popular programs -- iTunes, Skype, Portal 2, Microsoft Office, Photoshop, Spotify, or the Great Internet Mersenne Prime Search program, to name a few.

Aiming the Chromebook at people who want another device around the house, though, makes those shortcomings not necessarily be major drawbacks. There are plenty of times when all you need to do is check e-mail, read some news, load a recipe, make a bank payment, click around YouTube, or spend time on Facebook. For that, it's a very economical device. Its fast startup speed is conducive to flipping it open for a few moments and then plopping it down on the counter or coffee table again when you're done. (Its Wi-Fi is very fast to reconnect, too.)

Sarah Tew/CNET

And of course ordinary Web pages work as they would on any other machine. For apps, including games, you can visit the Chrome Web Store for freebies and purchases. You can pin apps and Web sites you like by right-clicking (err, two-finger-tapping) on the tab, at which point it becomes narrow and stays put.

If you're wondering whether to get this or a tablet, though, you'll have to assess your priorities. Tablets have a wealth of entertaining apps and better battery life (in our tests the Chromebook got up to about 6 hours). But when it's time to type, I find Chromebooks much more agreeable than using my iPad and Kensington Bluetooth keyboard or my Transformer Prime with its own keyboards.

Sarah Tew/CNET

One other factor that could help tip the balance: the Chromebook has 3G networking capability. For $80 more, you can get this model with Verizon 3G service. You're limited to 100MB of free data a month for two years under the terms of the deal provided with this Chromebook, but you can buy extra 3G data as needed.

Straining to keep up
My biggest area of complaint about the Samsung Chromebook is performance. In short, it struggles under a load, especially when there are many browser tabs open.

For example, text sometimes arrived sluggishly in a long Google Docs word-processing document, and paging up and down through even simple, moderately long documents could be excruciating. Another problem: a YouTube video playing a song in the background paused when I tabbed away to another task. Another video stuttered while I was scrolling in Google Docs.

Sarah Tew/CNET

My current favorite browser torture test, panning across my nine columns of Twitter feeds in the TweetDeck Web app, could be slow on the Chromebook. And something I hadn't seen before: initiating a new tweet often took the Chromebook 5 or 6 seconds before a window appeared where I could type. You can forget about doing any serious photo or video editing, as well.

The Chromebook must reload older tabs that haven't been used in a while. That's a fair strategy for devoting limited memory to the task at hand, but it happens more often than I'd like -- when revisiting The New York Times or Hipmunk sites after just a half hour away, for example.

Closing down tabs to keep it to a half dozen seemed to help, though. And I have seen firsthand that Google really does improve the operating system steadily with its six-week update cycle, so today's problems could ease with future releases of the operating system.

Sarah Tew/CNET

Really? No right-Delete key?
I'd like to share a couple of comments here on Chromebooks in general, which I generally use for more than 10 hours a week for work and personal tasks. Perhaps I'm a relic from a bygone age, but I really miss the right Delete button so common on Windows keyboards but missing from Chromebooks and MacBooks. I certainly type text more than the average person, so maybe I feel this pain more acutely, but even with e-mails and Facebook posts it's very handy not to have to position your cursor exactly right to delete text.

I also wish there were a way to set the keyboard repeat rate and the delay (too long for my tastes) before a key held down will start repeating. And for a company as global as Google, it's a shame there's no way to get accented characters through a long press, a feature I love in OS X or using the SwiftKey Android keyboard.

Keyboard fans also should learn that Page Down and Page Up keys can be simulated with the Alt-down-arrow and Alt-up-arrow combinations, and you can move the cursor to the beginning or end of a line of text by using Ctrl-Alt-up arrow and Ctrl-Alt-down arrow.

Sarah Tew/CNET

There's no Caps Lock button, and you probably won't miss it. In its place is a search key -- this is a Google device, after all. Pressing it will pop up the grid of icons in the apps launcher. You can arrow around the grid to launch an app, or if you start typing it behaves like Chrome's Omnibox, which is to say it will open a Web page or launch a Google search. (You can change the default search engine if you prefer Bing or other alternatives.)

Confusingly for people who are used to Windows 7 and Windows 8 or OS X's Spotlight function, Google Drive documents don't show in the search results list. Perhaps that'll arrive in a future update, though -- Google has just begun a field trial in which Google Drive documents appear in Google search results.

Conclusion
Overall, the Samsung Chromebook is a solid device for the price when used for occasional Web tasks, especially for Google-centric people.

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6.0

Samsung Chromebook

Score Breakdown

Design 6Features 5Performance 5Battery 8Support 7