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Hisense Recalls French-Door Fridge Due to Injury Risk From Falling Doors

If your fridge is included in the recall, a licensed service technician can fix the issue for free.

Refrigerator with open French doors
If your fridge is part of the recall, open the doors with caution until a technician can come out and fix the hinges.
Hisense/Screenshot by CNET

Hisense has issued a recall of its French-door fridge with ice maker due to a risk of injury to people using them, the electronics and appliance manufacturer said Thursday.

Consumers were reporting that the hinges were breaking, causing the doors to loosen or detach completely from the fridge. At the time of the recall notice, Hisense identified four reports of minor injuries, the company said. The US Consumer Product Safety Commission noted that Hisense had received a total of 139 reports of the doors loosening or detaching.

The $1,500 refrigerators (model number: HRF266N6CSE) were sold exclusively at Lowe's between August 2020 and February 2022, and have serial numbers C2020050100001 through C2020123109000. You can locate the model and serial number inside the refrigerator above the water dispenser:

Diagram of refrigerator's serial and model number.

You can find the serial and model number inside the fridge on the left side above the water dispenser.

Hisense/Screenshot by CNET

If you notice that your refrigerator is included in the recall, you can request a service visit through the manufacturer's recall portal, or call the Hisense Recall Hotline at 1-888-497-1189. A licensed service technician will be able to fix the issue in about 45 minutes, but Hisense warns that scheduling the appointment may take up to four to six weeks, depending on the number of service requests received and the availability of technicians in your area.

"In the meantime, if doors appear to be working properly and are not sagging, you may continue to cautiously use the refrigerator by gently opening and closing the doors," Hisense said.