Symantec fields update complaints
Irritated customers are complaining about hassles upgrading from Norton Anti-Virus Deluxe 4.0 and about a new pricing scheme for updates.
Software maker Symantec, whose
products aim to prevent and solve PC problems, is practicing damage control
of a different kind this week.
Irritated customers are complaining about hassles upgrading from Norton Anti-Virus Deluxe 4.0 and about a new pricing scheme for anti-virus updates.
The company's customer support bulletin boards have been filled this week with angry queries from customers who are having problems downloading the free upgrade from Norton Anti-Virus Deluxe 4.0 to Norton Anti-Virus 5.0.
"We put a warning up there: You will now have new software," she added.