Short Take: Compaq, Genesys form call center partnership
Compaq will pair its ProLiant servers with Genesys' computer telephony integration (CTI) applications to offer mission-critical call center solutions on open, industry-standard platforms. CTI integrates business information with telephone and other communications media, enabling improved response time, callback options, and even Internet-based customer service, among other capabilities. Compaq and Genesys signed an agreement earlier this month, but have not announced specific products or services.
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Compaq will pair its ProLiant servers with Genesys' computer telephony integration (CTI) applications to offer mission-critical call center solutions on open, industry-standard platforms. CTI integrates business information with telephone and other communications media, enabling improved response time, callback options, and even Internet-based customer service, among other capabilities. Compaq and Genesys signed an agreement earlier this month, but have not announced specific products or services.