Company appoints former postmaster general as its COO to help bolster its mail-intensive business.
Netflix is working to distribute movies over the Internet in the future, but the U.S. Postal Service remains its sole delivery method today. The company ships more than 1 million DVDs a day from 37 distribution centers in the U.S. and touts one business-day delivery. Henderson will ensure "that our service levels are a linchpin of the Netflix customer experience," Netflix said in a statement. The company is currently settling a class action lawsuit that alleged it broke service level agreements, including one-day delivery.