Microsoft shakes up security fray

Debut of company's OneCare product has started a new security software race where consumers are likely to be winners. Chart: Comparing PC care packages

Joris Evers Staff Writer, CNET News.com
Joris Evers covers security.
Joris Evers
5 min read
Microsoft's long-awaited entry into the market for all-in-one PC care is shaking up the consumer security field.

A number of companies, including perhaps unexpected ones such as AOL, are readying security and maintenance packages for home computers, following Microsoft's launch last week of Windows Live OneCare.

It's hard to pick an outright winner, but one thing is clear: Health care for your Windows-based PC is getting easier, cheaper and more comprehensive.

"Microsoft's official entry into the consumer security protection market will dampen prices," Gartner analyst Arabella Hallawell said. The Redmond, Wash.-based software giant is poised to take a big chunk of that niche, she said. "Existing vendors must converge their offerings to warrant premium pricing and survive."

The introduction of OneCare is the starting gun for heightened competition for consumers' security dollars, with Microsoft taking on incumbents Symantec and McAfee. There's a lot at stake. Last year, the worldwide market for consumer antivirus software reached $1.95 billion, up 17 percent year-over-year, according to research from Gartner. Symantec dominated the space, taking a 70 percent piece of the pie.

Microsoft isn't just a newcomer to consumer security; it's also taking a different tack. The OneCare software and service package aims to be comprehensive, whereas Symantec and McAfee have traditionally charged for additional features. OneCare includes the security basics--antivirus, anti-spyware and firewall--found in the products sold by its rivals, but adds backup features and tune-up tools for Windows systems. It's being touted by Microsoft as "a pit crew for your PC."


"We believe we're creating a new category," Dennis Bonsall, Microsoft's director of product management for OneCare, said in an interview last week. "It is not about security anymore, but it is about holistic PC care."

Symantec and McAfee have both announced that they are preparing integrated packages to go up against OneCare. The planned releases will incorporate components of their current security, PC optimization and backup products, the companies have said. So far, however, they have shown only product plans, not actual software.

This summer, McAfee plans to ship four products based on its integrated security technology, code-named "Falcon." Symantec's Norton 360, previously known by the code name "Genesis," is set for release by the end of March next year, having originally had a September due date.

The lack of a rival product on the market, or even available in a test version, doesn't bode well for the traditional security players. "Microsoft has the first-mover advantage by having a managed consumer security service ready to go first," Hallawell said.

There are some limitations to OneCare in early comparisons of features. For example, Symantec promises to deliver online backup capabilities in Norton 360, which will let people store their critical data on a Symantec server. Right now, Microsoft does not offer that feature in OneCare, where people can only back up to external hard drives, CDs or DVDs.

Additionally, OneCare lacks spam-filtering capabilities and doesn't offer protection against information-stealing Web sites used in phishing scams. Those features will be part of Symantec and McAfee's PC care suites, the companies have said. Microsoft, meanwhile, offers a phishing shield in its toolbars in Windows Live and in the MSN Search Web browser.

"Symantec will likely have a managed service with more bells and whistles," Hallawell suggested.

But the incumbents will have to cut their prices, as they face off with Microsoft and one another, analysts said. Symantec and McAfee have not announced pricing for their new products yet, but Microsoft will undercut them, no matter what, Forrester Research analyst Natalie Lambert said.

"Microsoft is going to win on price," she said. And with consumers being very cost-conscious, that's going to be half the battle, Lambert said.

OneCare costs $49.95 per year for use on up to three PCs that run Windows XP with Service Pack 2. That's less than Symantec and McAfee charge for three-user editions of their existing security suites--$119.99 and $129.99, respectively. However, those are full prices for the packages, which don't have as wide a range of tools as the upcoming products and which are often heavily rebated.

However, the battle for customers won't be fought only at Best Buy, Staples and other retailers, whether online or offline. Increasingly, consumers get their security software delivered on a new PC or from their Internet service provider, sometimes at no cost. AOL and Comcast, for example, offer their subscribers various pieces of McAfee software for free.

The ISP channel is growing fast, accounting for about 14 percent of consumer sales last year, compared with less than 5 percent the year before, according to Gartner figures. McAfee is doing well with the ISPs, and Symantec has shunned the ISP channel so far, the analysts said. It is all fairly new to Microsoft, which on Tuesday announced a deal for Net access provider Qwest Communications to provide OneCare alongside its services.

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Some ISPs are planning to launch their own security tools. These will come either from partnerships with established players or from relabeling no-name security products with their own brand. AOL, for example, has said it will start testing a suite called Total Care in the next few weeks. The software will be sold to anyone who wants to buy it, not just to AOL subscribers.

For now, Symantec and McAfee are allowing Microsoft to put a foot on their turf. But Microsoft's most significant challenge is convincing people that it can be trusted to protect Windows PCs, said Jonathan Singer, a Yankee Group analyst.

"Symantec and McAfee are large, well-established and--most importantly--trusted," he said. "Microsoft's history when it comes to security, on the other hand, is less than complimentary--something Symantec and McAfee will likely be quick to attack them on."

The whole need to secure a PC is annoying to some consumers, including Frank Seichal, of Old Bridge, N.J. "To be honest, I feel victimized," said Seichal, who works in IT at a financial institution. "As a consumer, I have to take the necessary steps to protect my data and reduce threat vulnerability."

An entire industry has been built around PC security. Seichal would rather see Microsoft and others take a proactive approach and eliminate the threat altogether. "It's obvious that there is money to be made if everyone follows the reactive approach--a huge market that Microsoft has created and now is looking to cash in on from their inadequacies," he said.