FTC warns companies over warranty void stickers

The Federal Trade Commission sent warning letters to six companies that made "questionable" statements about how their warranties work.

Ashlee Clark Thompson Associate Editor
Ashlee spent time as a newspaper reporter, AmeriCorps VISTA and an employee at a healthcare company before she landed at CNET. She loves to eat, write and watch "Golden Girls" (preferably all three at the same time). The first two hobbies help her out as an appliance reviewer. The last one makes her an asset to trivia teams. Ashlee also created the blog, AshleeEats.com, where she writes about casual dining in Louisville, Kentucky.
Ashlee Clark Thompson
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The Federal Trade Commission sent warning letters to six companies that have used "questionable" statements about what you have to do to keep your product warranty intact, the agency said Tuesday. The FTC didn't name the companies it contacted, but said they market and sell "automobiles, cellular devices and video gaming systems in the United States."

In general, companies can't void warranties if you use a parts or service provider outside of the company's approved list to fix your product unless that company provides parts or service for free or gets a waiver from the FTC, the FTC said in a statement. The agency also called out as questionable warranty statements that say a warranty is void if you remove a warranty seal on the product.

"Provisions that tie warranty coverage to the use of particular products or services harm both consumers who pay more for them as well as the small businesses who offer competing products and services," Thomas B. Pahl, acting director of the FTC's Bureau of Consumer Protection, said in a statement from the agency.

New gadgets often bear stickers warning owners that warranties on their products will be voided if removed. The stickers are designed to discourage people from repairing their own consumer electronics.