Tech Industry

Apple: MobileMe e-mail issues are behind us

E-mail problems that have affected Apple's MobileMe service for a month have apparently been fixed, but Apple still has work to do to satisfy critics of the service.

With MobileMe apparently working, we'll retire the Fail MobileMe graphic--for now.

Almost three weeks after it launched, Apple is finally able to tell MobileMe customers that everything is working as it should.

The latest update to its MobileMe status blog posted by the mysterious David G. says that all is well with MobileMe, Apple's replacement for .Mac that offers subscribers e-mail and access to Web-based contacts and calendars for $99 a year. "We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time."

Almost right from the launch hour, MobileMe was rife with problems. The site was down on its first day, and some subscribers have had trouble accessing their e-mail and syncing their contacts ever since.

Apple offered a free 30 days of service as a mea culpa for the launch issues, but a balky e-mail server continued to cause problems well into July, completely erasing some e-mail messages. David tells us that a syncing issue discovered Monday between MobileMe and the iPhone and iPod Touch has also been resolved.

Now that the problems are supposedly behind the company it sounds like Apple is planning to address the MobileMe issues raised by reviewers, such as the delay in syncing changes made on a Mac or PC, and the general sluggishness of the service.

"By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service," David wrote.

Let us know if you continue to have problems with MobileMe.